Wine Spies

4.77 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.77 out of 5 stars
Excellent
5 out of 5 stars
886
4 out of 5 stars
55
3 out of 5 stars
25
2 out of 5 stars
11
1 out of 5 stars
23
1,000 reviews in total

Review summary

Wine Spies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Worked with me on returning the wine

Worked with me on returning the wine

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Timely response and follow-up

Inquired about a shipment that was held up for a few weeks. Agent Blanc quickly responded acknowledging the situation, i...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Agent Shiraz delivers!

Agent Shiraz was very helpful and very friendly. My question was addressed right away and I got some helpful tips. Win...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Prompt response

Response was way quicker than I expected and my questions were answered to my satisfaction. Agent Blanc did a great job ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
9 months ago
5 out of 5 stars

The response from Wine Spies was very…prompt and addressed all my concerns.

The response from Wine Spies was very prompt and addressed my concerns specifically and favorably. Agent Moscato was incredibly responsive and was able to resolve my concerns directly and promptly. I could not have asked for a better consumer experience in resolving the underlying problematic situation associated with my most recent Wine Spies delivery.

Helpful?
S Rowan
S Rowan
1 reviews
9 months ago
5 out of 5 stars

Spectacular wines and service!

Agent Moscato has been extremely responsive and helpful with everything I’ve thrown his/her way. I truly appreciate the service I get from Wine Spies, which I now prefer over shopping at my local liquor store.

Helpful?
TDR
TDR
1 reviews
9 months ago
5 out of 5 stars

Fantastic (and prompt) Service !

When I had an issue with a single bottle in my shipment, the response to my inquiry was quick and thorough. Agent Blanc was empathetic, answered my questions, explained the likely cause and immediately offered a refund or replacement. Fantastic customer service !

Helpful?
Jack Bjerke
Jack Bjerke
1 reviews
9 months ago
5 out of 5 stars

The best site

The agents are always helpful in correcting my mistakes such as a direct sale vs locker, or selecting the wrong number. They always respond quickly and are very nice. It is my favorite site not only because of the wines they get, but also the service

Helpful?
Ron Rayner
Ron Rayner
1 reviews
9 months ago
5 out of 5 stars

I opened a bottle of wine and the cork…

I opened a bottle of wine and the cork was dried out and crumbled, & when I did get it open the it was oxidized. So your team did the right thing and refunded me for the wine.

Helpful?
Charlie
Charlie
1 reviews
10 months ago
5 out of 5 stars

Agent Blanc was able to help with my…

Agent Blanc was able to help with my issue and get it resolved.

Helpful?
Agent Javier
Agent Javier
1 reviews
10 months ago
5 out of 5 stars

Wine Spies Rocks on all categories

I recently purchased 2 full lockers. Due to weather conditions in Washington State, I requested they shipped in late March. Unfortunately, one locker got processed for shipping immediately. Fortunately, Agent Moscato, who had been very patient and helpful with the scheduling my lockers went into action and stop the shipping of the locker. Agent Moscato had been an agent previously on various issues I’ve had and always received patience and great support/follow up-very rare in today’s online purchasing. Wine Spies does an excellent job on providing a great selection of wines with great pricing. The customer support and service is outstanding.

Helpful?
WAYNE FULLER
WAYNE FULLER
1 reviews
10 months ago
5 out of 5 stars

The agents at wine spies are always…Prompt and helpful.

The agents at wine spies are always prompt and helpful.

Helpful?
Jonathan
Jonathan
1 reviews
10 months ago
5 out of 5 stars

Always so flexible and customer service…

Agent blanc was on it!…Always so flexible and customer service is always spot on!!…a very loyal customer for a reason!!

Helpful?
Alfredo
Alfredo
1 reviews
10 months ago
5 out of 5 stars

These folks aim to please

These folks aim to please! I had a small issue with a recent purchase and contacted Wine Spies. I was fortunate to have my email read and dealt with by Agent Moscato. I was very happy with the way my issue was resolved. I’m in a half dozen clubs, this club is definitely heading up the charts!

Helpful?
Msturk
Msturk
1 reviews
10 months ago
5 out of 5 stars

Great customer service

Wine spies has great customer service. Agent Shiraz is always very helpful.

Helpful?
Martywil
Martywil
1 reviews
10 months ago
5 out of 5 stars

Corked bottle? No problem.

A bottle I purchased from Winespies was corked. I reached out to Agent Shiraz and he made it right immediately.

Helpful?
Sumiko Booth
Sumiko Booth
1 reviews
10 months ago
5 out of 5 stars

I made a mistake when ordering my wine…

I made a mistake when ordering my wine to ship and wanted it shipped on a different date. I contacted Wine Spies support and was emailed soon after by Agent Shiraz. He was able to delay my shipment to my satisfaction. This is great CS, especially for a problem that they didn't even cause. Thanks.

Helpful?
FL
FL
1 reviews
10 months ago
5 out of 5 stars

Excellent Customer Service, Decent Prices

I have purchased multiple cases of wine through Winespies, via various accounts. Their customer service has always been outstanding. Agent Shiraz, was particularly helpful with a recent, minor issue I experienced. Thank you!

Helpful?
Russell
Russell
1 reviews
10 months ago
5 out of 5 stars

Always a pleasure to deal with…

Always a pleasure to deal with Winespies Customer Service.

Helpful?
Brian
Brian
1 reviews
10 months ago
5 out of 5 stars

Quick service and a great deal

Quick service and a great deal

Helpful?
Greg Hinchman
Greg Hinchman
1 reviews
10 months ago
5 out of 5 stars

Agent Blanc was on point

Agent Blanc was on point. Got the job done kept me in the loop. Thanks again!

Helpful?
Jack
Jack
1 reviews
10 months ago
5 out of 5 stars

Surprise ending!

I opened a bottle I purchased from Wine Spies, and it was corked. I advised wine spies of this unfortunate event merely as an FYI as I know these things happen. Agent Shiraz however acted quickly and credited my account for the bottle without me even asking for credit. He/she then followed up to ensure I was happy. Great service and great attitude! Thanks agent Shiraz! Jack

Helpful?
Brian
Brian
1 reviews
10 months ago
5 out of 5 stars

Great customer service

I had an issue with one bottle in my delivery. Agent Moscato was so helpful in resolving it. Quickly, efficiently and to my high level of satisfaction the issue was dealt with. I’m very happy with the online and after sales service.

Helpful?
Sue and Steve
Sue and Steve
1 reviews
10 months ago
5 out of 5 stars

Wine Lost in Transit

Unfortunately, a case of wine that I had ordered from Wine Spies went missing in transit. Wine Spies, through their Agent Blanc, tried to work with the shipping company to find it, but to no avail. When we realized that the case was lost, Agent Blanc readily agreed to refund the full cost of the case because replacement wines were not available. Agent Blanc couldn't have handled it better. I definitely will continue to do business with Wine Spies because of the integrity they exhibited throughout the entire process. Steve Rasher

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Wine Spies

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.