Wine Spies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Worked with me on returning the wine
Inquired about a shipment that was held up for a few weeks. Agent Blanc quickly responded acknowledging the situation, i...Read more
The response from Wine Spies was very prompt and addressed my concerns specifically and favorably. Agent Moscato was incredibly responsive and was able to resolve my concerns directly and promptly. I could not have asked for a better consumer experience in resolving the underlying problematic situation associated with my most recent Wine Spies delivery.
Agent Moscato has been extremely responsive and helpful with everything I’ve thrown his/her way. I truly appreciate the service I get from Wine Spies, which I now prefer over shopping at my local liquor store.
When I had an issue with a single bottle in my shipment, the response to my inquiry was quick and thorough. Agent Blanc was empathetic, answered my questions, explained the likely cause and immediately offered a refund or replacement. Fantastic customer service !
The agents are always helpful in correcting my mistakes such as a direct sale vs locker, or selecting the wrong number. They always respond quickly and are very nice. It is my favorite site not only because of the wines they get, but also the service
I opened a bottle of wine and the cork was dried out and crumbled, & when I did get it open the it was oxidized. So your team did the right thing and refunded me for the wine.
Agent Blanc was able to help with my issue and get it resolved.
I recently purchased 2 full lockers. Due to weather conditions in Washington State, I requested they shipped in late March. Unfortunately, one locker got processed for shipping immediately. Fortunately, Agent Moscato, who had been very patient and helpful with the scheduling my lockers went into action and stop the shipping of the locker. Agent Moscato had been an agent previously on various issues I’ve had and always received patience and great support/follow up-very rare in today’s online purchasing. Wine Spies does an excellent job on providing a great selection of wines with great pricing. The customer support and service is outstanding.
The agents at wine spies are always prompt and helpful.
Agent blanc was on it!…Always so flexible and customer service is always spot on!!…a very loyal customer for a reason!!
These folks aim to please! I had a small issue with a recent purchase and contacted Wine Spies. I was fortunate to have my email read and dealt with by Agent Moscato. I was very happy with the way my issue was resolved. I’m in a half dozen clubs, this club is definitely heading up the charts!
Wine spies has great customer service. Agent Shiraz is always very helpful.
A bottle I purchased from Winespies was corked. I reached out to Agent Shiraz and he made it right immediately.
I made a mistake when ordering my wine to ship and wanted it shipped on a different date. I contacted Wine Spies support and was emailed soon after by Agent Shiraz. He was able to delay my shipment to my satisfaction. This is great CS, especially for a problem that they didn't even cause. Thanks.
I have purchased multiple cases of wine through Winespies, via various accounts. Their customer service has always been outstanding. Agent Shiraz, was particularly helpful with a recent, minor issue I experienced. Thank you!
Always a pleasure to deal with Winespies Customer Service.
Quick service and a great deal
Agent Blanc was on point. Got the job done kept me in the loop. Thanks again!
I opened a bottle I purchased from Wine Spies, and it was corked. I advised wine spies of this unfortunate event merely as an FYI as I know these things happen. Agent Shiraz however acted quickly and credited my account for the bottle without me even asking for credit. He/she then followed up to ensure I was happy. Great service and great attitude! Thanks agent Shiraz! Jack
I had an issue with one bottle in my delivery. Agent Moscato was so helpful in resolving it. Quickly, efficiently and to my high level of satisfaction the issue was dealt with. I’m very happy with the online and after sales service.
Unfortunately, a case of wine that I had ordered from Wine Spies went missing in transit. Wine Spies, through their Agent Blanc, tried to work with the shipping company to find it, but to no avail. When we realized that the case was lost, Agent Blanc readily agreed to refund the full cost of the case because replacement wines were not available. Agent Blanc couldn't have handled it better. I definitely will continue to do business with Wine Spies because of the integrity they exhibited throughout the entire process. Steve Rasher
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