9 months ago
Your company were very efficient dealing with our problems, Natalie and Ryan realised what had occurred and very speedyle resolved the matter without any argument. We can highly recommend your comp... See more
9 months ago
From ordering to delivery we were kept informed of progress. The product is substantial, easy to use and perfect for our needs. The construction took a little while and we felt that the instructions... See more
9 months ago
Contacted white stores having bought a bistro set, we liked it so much we decided to buy some footstools to go with, Ryan at White Stores responded and quickly found some suitable items, which were qu... See more
We visited the store and were met by a very knowledgeable young salesman. There was no hard sell . He just knew what we wanted and advised accordingly. Total sale took 10 minutes. Furniture arrived promptly and extremely pleased with the quality.
Great service, speedy delivery and superb qulaity product.
The parasol is very sturdy & easy to use. The base gives excellent stability to the parasol. Both are very good value for the price & the extra parasol cover is included which is super easy to pop on & off. I would definitely recommend to compliment your patio furniture!
Like the product. However the package was damaged and seemed to take a long time to deliver
Bought a garden parasol. Super quality, excellent service.
Very happy the garden umbrella was exactly what I wanted very good quality and the price was amazing!! Thank you
I returned an item but had to chase repeatedly to find out why I hadn’t been refunded. No response to emails and I waited 17 mins for someone to answer the phone. I was then told I’d pressed the wrong option and had come through to ‘sales’. I definitely didn’t press the wrong option. They put me back in the queue. After 20 mins I gave up and will seek a refund through my credit card company now.
I purchased a metal pergola but after I received the email with installation instructions I realised the patio didn't have the required strength to accomodate the structure. I emailed customer service and received a very swift response. I was able to cancel my order and a refund was confirmed (not received refund yet but it has only been 4 days). Katie (Customer Service) was great and always responded quickly and was most helpful. As an aside it would have been good to see the Installation Instructions prior to purchase, they may be on the website but I didn't spot them.
Very easy, good communication and delivery seamless.
The order was so easy as I picked what I wanted in the store with the help of a very friendly member of staff. The delivery was fantastic, with careful delivery drivers who followed my instructions to the letter. The furniture was easy to put together and is absolutely beautiful for a very good and reasonable price.
Delivered as promised and the driver really helped us out, breaking the pallet delivery down as I was unexpectedly away from the house. Good quality and simple to put together. Looking perfect in our new garden space.
Ollie was very attentive and knowledgeable
Great product for a very competitive price! All pre-purchase questions answered in depth and the ordering and delivery process went smoothly.
Very pleased with the items I ordered. Delivered quickly. Items were as described and very good quality. Wouldn’t hesitate to order from them again.
Helpful customer service. Great store to walk around and product was just what we were after
Beautiful garden furniture Very please with the delivery and ease oof using the website. The garden furniture is very will made very pleased would order from white stores again
The product exceeded my expectation!! Looks great
Great range of products. Helpful staff, who explained the options and answered all our questions
Great service, provided updates, answered queries quickly
Following my Review of 11th of July. I was eventually replied to and also spoke to Jenny at your call Centre, who advised me that she would initiate the paperwork for a refund and also arrange the dispatch of a free parasol cover, as a goodwill gesture for the poor service. We eventually get notification that we should get the delivery, yesterday the 22nd July by 1645, but it never arrived. Today at 12.28 we get an email from DX Express saying the parcel had been delivered. My wife and I had been in the house all morning and we had not received anything other than normal post, so I checked our Ring camera and as expected there was nothing on there. I looked at the DX email and went into Track Order, to find the following: Your item has been delivered as requested and received OnWednesday 23 Jul 2025 12:24 Tracking Number7056373562 To Postcode CB22 3JG Our postcode is NP26 5SH, some 194 miles away. Another failure to get a delivery right, the list continues to grow. I am 75 years old and been quite unwell for the past week, and have not been happy having to spend my time trying sort out, yours and your couriers mistakes when I should have been resting and getting better. it is now a week since you delivered the parasol, which was a gesture of goodwill for failing to deliver previous orders, to the wrong address. You have not responded to my review and have not bothered to contact me regarding the parasol cover that you delivered to the wrong address. Says everything about your poor service standards
Based on analysis of 47 reviews rated 1-2 stars for White Stores - The Outdoor Living Store
“Never ever again will I use these liar's”
“After the horrible customer service they gave me I couldn't be bothered returning so it's gone in the skip”
“I returned an item but had to chase repeatedly to find out why I hadn’t been refunded”
“Not happy No complete order delivery was a nightmare No one responded to missing order just got notification on way...”
“First delivery was damaged”
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White Stores is an online retailer specializing in garden furniture and outdoor accessories. The company offers a wide range of products, including rattan, aluminum, fabric, and rope garden furniture, as well as metal pergolas and parasols. Their extensive collection is designed to enhance outdoor living spaces, catering to customers looking to create comfortable and stylish gardens. Targeting homeowners and outdoor enthusiasts, White Stores provides various buying options, including buy now, pay later services, to make purchasing accessible. With a focus on quality and customer satisfaction, the company emphasizes careful picking, packing, and delivery of their products. Additionally, they operate multiple showrooms for customers who prefer an in-person shopping experience.
White Stores receives high praise for its exceptional customer service and efficient delivery, with many reviewers highlighting the helpfulness of staff like Jade, Natalie, and Ryan. Customers appreciate the clear communication throughout the ordering process and the quality of the products, often noting that their furniture meets their needs perfectly. However, there are some concerns regarding delivery issues, with a few customers reporting damaged items and delays. Instances of poor quality control and unresponsive customer service have also been mentioned, indicating room for improvement. Despite these criticisms, the majority of consumers express satisfaction with their purchases and recommend the store for its great service and product quality. Overall, White Stores is viewed positively, with a strong emphasis on customer care.
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