White Stores - The Outdoor Living Store Reviews

Was easy to order kept informed each step of the way. Delivered earlier than expected. Delighted with the furniture looks fab and so comfy

Good value product - arrived very well packed

Paid a substantial amount of money for a great pergola also paid thousand pounds for installation. Paid over 2k for a beautifully tiled new area for the pergola to be fitted. Professional job confirmed several times it would be perfect for the pergola to be fitted. Rang the amazing customer care team to confirm dimensions etc. Perfect. The big day comes installers arrive and refused to install it because they “don’t think it will look good” “if it was my garden no I wouldn’t do it” “cut this tile up here it will make it easier for me to fit” I asked can you fit it without cutting the tile? He said yeah but I would rather you cut the tile. Paid someone to come and cut up my beautiful brand new tiled patio and then rang them back to say yes come and install it now we’ve done what you said. AND THE COMPANY ARE DEMANDING ANOTHER 1000 pounds. The installers left us with all the pergola in bits and shrugged and drove off saying we won’t even get paid for today. I’m now out of pocket stressed out damaged my floor and have a beautiful pergola in peices in the garden. Distressed isn’t the word. My garden was perfect for the pergola fitting as confirmed over the phone many many times. Ryan and Tia in customer service fantastic confirmed they would delay the delivery of my pergola until my base was perfect always very happy to help. Spoken to my credit card company and they’ve advised that they will be happy to revoke to payment as the service paid for was not delivered.

Very helpful sales person (Alfie) at the Riverside Outdoor Living Centre which has a good range of the outdoor furniture on display. Really pleased with the quality of the furniture now that it has arrived but we were really unimpressed with the delivery service. We ordered the outdoor sofa set online and received a delivery slot. Our order did not turn up after tracking it and waiting in all afternoon for it. No contact from the delivery team. The support team were contacted and we received a phone call the next day to say our order would be delivered that afternoon. Luckily I was working from home that day to take the delivery.It arrived on two separate vans as one of the boxes had been delivered to the incorrect address and had been opened. The second much larger box arrived a couple of hours later. We were expecting a two person delivery with the furniture being carried through to the garden. Each van had only one delivery person and my husband had to help carry the second much larger box to the garden. Despite these delivery problems, we are very pleased with the furniture.

The staff in the shop were very helpful and explained about the different items and that we could mix and match and not as the items were laid out in the store. The delivery service was excellent, despite being 4 hours late but this was due to the Dartford crossing the driver kept us updated on the delivery and when they arrived helped me up-pack the chairs from the boxes as the boxes were too big to go thought the side gate.

Good delivery the lads who erected the pergola wher e very nice and good at there job would recommend your company

Excellent Service and Beautiful Furniture I give you 5 stars 🌟 Absolutely thrilled with our new garden furniture from White Stores! The quality is top-notch and the pieces are even better than expected. Delivery was fast and smooth, with great communication throughout. Our garden is now summer-ready – couldn’t be happier!”

great service and value

I bought a rattan set with fire pit. Customers service was incredible and their knowledge was very good. Delivery was on time and their product was well packed and the delivery drivers very helpful. I am really enjoying my garden set and would definitely recommend white stores

I recently bought and erected a 6mx3m pergola from White Stores branch in Sunningdale. Firstly I have to say the staff (James Lewis) was very helpful and knowledgeable on the whole range of pergolas in the showroom & assembled outside. Once ordered Tom Diete was very efficient by taking care of the delivery which arrived as planned by a very friendly delivery team. Then back up was managed by Jade Mulder who provided excellent customer support and after sales. The quality of the product is first class not only the packaging of the frames & louvers but especially the box specifically manufactured for the all the fixings and accessories to build the pergola, truly outstanding quality. I built the pergola with a friend with the supplied instructions which were very straightforward and logical to use. This now add a touch of class to my garden for entertaining and I'm sure adds value to the house. So many thanks to Whitestores for the high quality services and products that I will enjoy sitting under, shaded from the sun (and rain) for many year to come. Denis in Camberley.

Bought pergola,quick delivery . I was well impressed by the way it was packaged, I found everything was of excellent quality and it only took myself and my wife about 3 hours to erect, it also looks great above our hot tub .

Helpful staff and really pleased with chosen product

Staff were very helpful and product delivered on time. Excellent communication.

Easy to order and a quick delivery

Great service from start to finish. Good communication,

Good product. The initial supply of the cover while accurately labelled on the packaging contained the wrong cover. This hiccup was quickly and pleasantly rectified by customer service.

Speedy delivery, and a great quality parasol. Unfortunately it proved too tall for us to reach easily to insert its retaining peg, so sadly had to return it. Easy return and quick to refund.

Very good delivery & well packaged

Very helpful guy in store (welwyn). Quick delivery after order placed online