Great service
Great service, quick delivery, sales team very helpful

9 months ago
Your company were very efficient dealing with our problems, Natalie and Ryan realised what had occurred and very speedyle resolved the matter without any argument. We can highly recommend your comp... See more
9 months ago
From ordering to delivery we were kept informed of progress. The product is substantial, easy to use and perfect for our needs. The construction took a little while and we felt that the instructions... See more
9 months ago
Contacted white stores having bought a bistro set, we liked it so much we decided to buy some footstools to go with, Ryan at White Stores responded and quickly found some suitable items, which were qu... See more
Great service, quick delivery, sales team very helpful
Prompt delivery of a quality product
Just wonderful service in store at the Wickford branch from Lolu. He was really attentive and showed real professionalism. Our products were delivered on time and packaged really well. The parasol was great quality and we’re extremely pleased all round. Thank you again. Mike & Lyn
Messed me around, didn’t deliver the furniture then finally refunded me when I didn’t want a refund. The furniture is now over £100 more expensive.
Excellent, attentive service / able to view and sit on the selected furniture. On time delivery. Overall, a very good service.
We ordered our 8 seater table and chairs but forgot to order the same make lazy Susan at the time. It was a simple as any other order we have completed just went on line placed the order and within a few days it was with us. What a difference it make to the table makes life so much easier when entertaining people.
We recently took delivery of some outdoor garden furniture, which we are very pleased with. Unfortunately one very small but important part was missing. I called customer services and spoke with Rhea F. Rhea was extremely helpful and efficient, and very polite on the phone. The missing part was identified and she immediately raised an order for a replacement to be delivered and confirmed everything by email. Thank you Rhea
Great advice and delivery on point
Good strong product. Lovely design
The product is fantastic. It is very easy to install. The size I need I could only find at White Stores.
Fitting team very professional straight in and out thanks to them.
The store is very well laid out, with a great variety of furniture to choose from . The instore service was very good. The process of payment to delivery went very smoothly.
Good buying, delivery and product (so far) experience, would use again
Having seen a few friends' cantilever parasols, we thought it was time to replace our old wooden parasol. This one fitted the bill perfectly as it is oblong, which suited our patio best. Having read the reviews, I purchased this, and was not disappointed. It is a very well made parasol, it feels really robust, and is so easy to put up, angle or turn through 360 degrees. Plus it comes with a really good cover, whichis easy to fit. Purchased just in time for the 3rd heatwave so far this summer, which was probably means now we've got it, it will be the last!
Well packed delivery fast and friendly they brought the packed furniture through to the garden very helpful. Easy to assemble very pleased with the furniture. Thank you 😊
Super customer service and my Pergola is 10/10
After ordering found it hard to find out when delivery would take place bad communication
Visited the Milton Keynes outlet to see and test the outdoor seating but purchased it on line. The guy at Milton Keynes was very helpful and gave us excellent advice, we decided to buy on line as it better fitted in for delivery wgen tge landscaping work was completed. The range of products offered byWhitestores was excellent and competitively priced. They also kept me fully informed about delivery
Fast delivery and a great product. The pergola was simple enough to build, the instructions were easy to follow and all the parts were there and well organised
My outdoor sofa was delivered as expected, and actually a day or two early, but with easy communication. two delivery guys got it into my garden carefully, which involved going over the fence of my neighbours - luckily the frame is deceptively light. Sofa has worked out well and I’d recommend . It’s nice and comfortable with squishy back cushions. Easy to put the three bits of frame together with just one person., but the feet don’t quite fit on the ground evenly where the joins are. It’s not an issue, but it would be better if all the feet were flush with the ground. The sofa cushions weren’t as nice as I’d hoped, with a bigger weave, which you can’t see on the pictures and video, but I’ve got use to them and all fine. I bought a cover with it, which has been essential and keeps sofa dry.
Based on analysis of 47 reviews rated 1-2 stars for White Stores - The Outdoor Living Store
“Never ever again will I use these liar's”
“After the horrible customer service they gave me I couldn't be bothered returning so it's gone in the skip”
“I returned an item but had to chase repeatedly to find out why I hadn’t been refunded”
“Not happy No complete order delivery was a nightmare No one responded to missing order just got notification on way...”
“First delivery was damaged”
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White Stores is an online retailer specializing in garden furniture and outdoor accessories. The company offers a wide range of products, including rattan, aluminum, fabric, and rope garden furniture, as well as metal pergolas and parasols. Their extensive collection is designed to enhance outdoor living spaces, catering to customers looking to create comfortable and stylish gardens. Targeting homeowners and outdoor enthusiasts, White Stores provides various buying options, including buy now, pay later services, to make purchasing accessible. With a focus on quality and customer satisfaction, the company emphasizes careful picking, packing, and delivery of their products. Additionally, they operate multiple showrooms for customers who prefer an in-person shopping experience.
White Stores receives high praise for its exceptional customer service and efficient delivery, with many reviewers highlighting the helpfulness of staff like Jade, Natalie, and Ryan. Customers appreciate the clear communication throughout the ordering process and the quality of the products, often noting that their furniture meets their needs perfectly. However, there are some concerns regarding delivery issues, with a few customers reporting damaged items and delays. Instances of poor quality control and unresponsive customer service have also been mentioned, indicating room for improvement. Despite these criticisms, the majority of consumers express satisfaction with their purchases and recommend the store for its great service and product quality. Overall, White Stores is viewed positively, with a strong emphasis on customer care.
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