9 months ago
Your company were very efficient dealing with our problems, Natalie and Ryan realised what had occurred and very speedyle resolved the matter without any argument. We can highly recommend your comp... See more
9 months ago
From ordering to delivery we were kept informed of progress. The product is substantial, easy to use and perfect for our needs. The construction took a little while and we felt that the instructions... See more
9 months ago
Contacted white stores having bought a bistro set, we liked it so much we decided to buy some footstools to go with, Ryan at White Stores responded and quickly found some suitable items, which were qu... See more
Derek was knowledgeable and helpful. We have ended up with the right product for us ( pergola) and are really happy with it. It went together well and looks fantastic and great quality. We were also really please with the delivery process, which was as discussed when we ordered , communication was great and they delivered into our back garden. All in all, we are very satisfied.
Was served by Derek in the Milton Keynes store and had a great experience shopping for parasols. Found Derek extremely helpful and exceptionally knowledgeable about the products, payment options, assembly, competitors and discounts. Thanks very much!
Visited White Stores MK to browse. Ended up buying 2 garden sets and a pergola. Everything was delivered timely and in good order. It is good quality garden furniture, which came part assembled and was easy to complete. I was served by Derek who was highly knowledgeable and very helpful. He even helped with rearranging furniture in the store for me so I could see if different items matched. Display store is a little small but they have a catalogue of all the other items they carry. Would definitely use again.
My delivery was ordered on time but one of my items was damaged. Emailed Millie at White Stores who dealt with my query quickly and was very efficient in getting it all resolved. Would highly recommend using White Stores. Item was beautiful once set up.
Recently purchased a new pergola for my garden, the quality is great and it looks exactly like shown in the photos. Pergola is definitely made of high quality materials and doesn't feel flimsy like cheaper versions. Was very easy to install, only had one small issue with a screw shearing off but a quick email explaining the issue got everything resolved, thanks Ryan for sorting that out for me. Highly recommended for great quality and excellent customer support.
Pergola was delivered and installed 10 days ago. Looks good but has been installed the wrong way round with the handle to open the louvres positioned at the back in the corner making it difficult to access. Also the fire pit table was damaged. Update 2 weeks later: Tia has now taken over and is getting things sorted out. Hopefully it will be perfect soon! Products are very good quality but the company need more people able to sort out any issues and answer the phones.
I think you can tell more about how a company put things right when things don’t go quite right and this is totally the case with White Stores. Our garden furniture arrived on time and it is beautiful, except for a strange mark on the table. I messaged White Stores on the weekend, Jenny got back to me, after sending a photo of the issue Jenny gave us some options to resolve the issue on a Sunday, after working hours ! I cannot praise the customer service we got from her enough, very apologetic, resolved really quickly, and we are more than satisfied with the resolution! Thank you…. We will definitely use White Stores again !
The products are amazing and the service is excellent. Very helpful staff and gave good advice on the items we purchased.
Really impressed with the professionalism, organisation and tidiness shown by Mark L and Paul who delivered and installed our pergola and sides. We were concerned about damage that could be caused to new composite decking, but they reassured that they would protect the surface and they did!
Really nice product which was delivered efficiently.
I was delivered an item which did not work and which had to be returned. Whilst disappointed with the item, I was pleased with the proactive and professional manner in which the return of the item was handled by Jenny
Very pleased with the quality of the items we bought. Delivered as promised with real time tracking .
Quick delivery and good instructions
SERVICE PROVIDED FROM JENNY WAS BRILLIANT! RESOLVED MY ISSUES INSTANTLY, VERY HAPPY CUSTOMER. WILL BUY FROM WHITE STORES AGAIN BECAUSE OF SERVICE PROVIDED FROM JENNY.
Set looked just like it did in the pictures. Bought the compact ceira set and the cover. The white glove service was excellent - I know it's an added cost but was well worth it. The sofa is comfortable and enough room to lay down. Coffee table can be made higher which is great when we're eating dinner outside. Cover is easy to put on and off. Would highly recommend.
Bought the wrong size Party Susan, our fault, and Jenny in Customer Services was absolutely amazing, huge help in sorting out he return and refund, and ordering us a replacement, she was a total pleasure to work with.
Found what I wanted (parasol cover) ordering was easy and it arrived quickly
The service was fantastic. I needed some help finding some legs for my pergola, which had got damaged in a storm. I hadn’t even bought my original product from them but they helped me out and I have managed to get my pergola fixed. I had been in touch with a number of stockists who couldn’t help me so I was massively grateful for their support.
My query was dealt with promptly and efficiently
On time, good advice at store, good price
Based on analysis of 47 reviews rated 1-2 stars for White Stores - The Outdoor Living Store
“Never ever again will I use these liar's”
“After the horrible customer service they gave me I couldn't be bothered returning so it's gone in the skip”
“I returned an item but had to chase repeatedly to find out why I hadn’t been refunded”
“Not happy No complete order delivery was a nightmare No one responded to missing order just got notification on way...”
“First delivery was damaged”
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White Stores is an online retailer specializing in garden furniture and outdoor accessories. The company offers a wide range of products, including rattan, aluminum, fabric, and rope garden furniture, as well as metal pergolas and parasols. Their extensive collection is designed to enhance outdoor living spaces, catering to customers looking to create comfortable and stylish gardens. Targeting homeowners and outdoor enthusiasts, White Stores provides various buying options, including buy now, pay later services, to make purchasing accessible. With a focus on quality and customer satisfaction, the company emphasizes careful picking, packing, and delivery of their products. Additionally, they operate multiple showrooms for customers who prefer an in-person shopping experience.
White Stores receives high praise for its exceptional customer service and efficient delivery, with many reviewers highlighting the helpfulness of staff like Jade, Natalie, and Ryan. Customers appreciate the clear communication throughout the ordering process and the quality of the products, often noting that their furniture meets their needs perfectly. However, there are some concerns regarding delivery issues, with a few customers reporting damaged items and delays. Instances of poor quality control and unresponsive customer service have also been mentioned, indicating room for improvement. Despite these criticisms, the majority of consumers express satisfaction with their purchases and recommend the store for its great service and product quality. Overall, White Stores is viewed positively, with a strong emphasis on customer care.
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