West Shore Home Reviews

I had my shower installed a few weeks ago and it was a mess. West Shore stood by their product and came back out and redid my shower yesterday. Cameron M, Mason G and Josh T did a great job. My shower looks great. I feel like they really care about their job. I popped in several times to check and they were happy to show me the progress. These are the guys you need to get if getting a new shower.

What made our experience great....Eric and Matthew! they where true professionals, knew what they were doing and made our shower look beautiful and safe! I would recommend your company because everyone was so helpful from start to finish!

If I could I would give these guys an even higher review! So very nice, accommodating, professional, great workmanship, etc. I am absolutely thrilled with my beautiful walk- in- shower🤗🤗🤗 The guys were 1) Mike M. 2) Connor S. 3) Tyler C.

The company has real problems with there sales reps in particular Mike Robinson of Wake Forest. He came into my house and laid out a price of 19k eventually it dropped to 11-12 k, he then said he was leaving in 15 minutes you do not get time to think about it pay it or the deal is off the table. When I gave him some push back slightly about his tactics, he became enraged and jumped out the chair in my own home and started walking at me yelling I don't have to do business with you. I exposed him and hurt his feelings perhaps but no one has the right to come into your home and make you feel threatened and not safe. Watch out for Mike Robinson he is a predatory salesman that will attempt to make you take a deal under derris which is against he law and a crime. Not sure what this company will do about it, probably nothing. However, if you contact the Better Business Bureau they seem to take it a bit more serious. I have had to file a seize and desist order against Mike Robinson not to come back to my property or contact me. Be very, very weary of their salespeople in particular Mike he doesn't have the skills to be a good sales rep, he has a very bad temper, and he may even attempt to hurt you bull you or coherese you. I'm a salesman we are taught how to deal with customers even when they complain, he had no concept of that. He is about 6 foot 6 3- 400 pounds he will get your money even if he has to intimidate you or get in your face. I thank God he left when he did, the situation could've been far worse.

Jeff , AJ and James are great installer courteous,professional, & respectful they were on time they did a great job on our shower No mess to clean up they even put up my dog(BJ) THANK YOU from Blue and Kathy

Matt and Jonathon did a very professional job installing our walk in shower. Started as soon as they arrived and did not stop until finished. They were very polite and helped us to locate both grab bars and soap dishes. Thanks alot Danny and Marie

Just had my second door put in by West Shore. James P. and Jake H. did a top quality installation.

We were told we would be receiving a sliding door on the back patio with screens and they came to measure everything and it didn’t have it included. For almost 11k I would think it would be standard. The sales rep told my husband he would send a new contract over to sign the new contract and we have yet to receive it!! Now they want to charge almost 4k to cancel!!!!! Stay away from this company- they don’t tell the truth and then overcharge /charge if you choose to cancel.

Ricky and Theo were very friendly. They were efficient and very professional. We will recommend West Shore to anyone who needs a bathroom remodeling.

Monte and Bryce they did a beautiful beautiful job I would recommend they to do my floors next

The shower was what we needed and looks nice. The are better than a tub surround but not as nice as tile. The problem was that they used a screw that went through the wall and was visible on that side. We did not see this until they left. We called and someone was sent out about 2 days later. He cut the screw back and left the hole. When asked if they were going to fill and paint over the area they damaged, they said no, we would have to see to it. Seriously, you damage someone property and you do not make good on the repair? We had to call someone else to come fix the area.

West Shore Showers provided us with a beautiful shower that has significantly improved the look and accessibility of our bathroom. The showers are spacious, luxurious, and comfortable, making a noticeable positive impact on our home. However, the process of installation was less than ideal. It took nearly three months to complete the shower, and four different teams were involved in the installation, each seemingly worsening the situation. The shower wall where the main water lines are located was not leveled properly, leading to further issues. The bathroom doors were uneven, and the window frame was improperly done. One of the workers shattered not one, but two glass doors on my front porch. Young, inexperienced installers were left unsupervised, which led to more mistakes in the installation process. The installers used dirty white mats to supposedly keep my floors free of debris, but they actually brought in more dirt and debris with these mats. Overall, I was very disappointed with the installation. Would I use their services again? No! While the final product is satisfactory, the journey to get there was fraught with challenges. Improved supervision and better-trained teams could have made this a much smoother experience.

I had WestShore Home install a new bathtub and surrounding walls in my bathroom. Jake Kulp and his coworkers, Scott and Mike did an amazing job. Jake answered all my questions and concerns with patience and was detail-oriented throughout the whole installation process. Jake, Scott and Mike worked well together. They were courteous, friendly, professional, and cleaned up everything when they finished. They were great! I would recommend them for in home upgrade.

They do not return phone calls for work they don't complete, nor also answer about issues their past efforts have created.

Christian and Donald came to my home to remove a cast iron tub and replace it with a walk in shower. They were both friendly and answered any questions I had. I was impressed by their work ethic and how they worked without taking time for long breaks. The completed job is well done and I would recommend them to do any work at my home.

So I had 8 windows installed & 3 of which would NOT stay up. West shore holmes had someone come out at a later date to fix them, and when I asked to be compensated for my inconvenience they gave me some bs story. NOT IMPRESSED!! Should have gone through Anderson instead. When I get my bathrooms redone, I'll be sure NOT to have West Shore Homes do it so therefore they just lost a customer. Hope your happy WSH!!!

I am 100% satisfied with West Shore Home that I have to leave a review. From the first phone I got to the salesman (Jackson Barber) to the 3 workers (Jacob S., Scott S. and Naim J.) who came to change my bathroom. These 3 workers went above and beyond to make sure I was up to date on every step of the job. If I had to have people work for my company, I would thrilled to have people like this work for me. Not only threw out the job they kept my home clean, it was cleaner when they left then when they started. I could not be any happier for a job Well Done. Thank Guys From The Bottom Of My Heart. Michael Grant, Eastampton, N.J.

Great service and great work

Robert Harris 4635 Guilford Forest Drive. Great Job by Macon and Alex.

Great salesperson who was knowledgeable of all aspects of our shower. Nick and Drew did an awesome job with installation! Love iy