Wessex Internet Reviews

GREAT INSTALLATION Just had the full fibre broadband fitted, excellent so far, the cable guys - last week and today the installation by Tyler all great!

Excellent experience from start to finish! Everyone I spoke to was knowledgeable and it’s great to be able to speak to the same person without being passed around - good old fashion customer service :-) Our internet is fab so far, easily catering for our family of 4. Thank you Wessex!

Wessex are always incredibly responsive and my interaction with them this time was no different. Graham went out of his way to fix the issue I had, even to the point of delivering a piece of equipment to me very late in the day on a Friday. My job was kept open until it was resolved and Graham checked in repeatedly to make sure everything was as it should be. We signed up with Wessex at least 5 years ago and have always received excellent customer care.

Wessex called after I had left an interest on their website, they seemed to be the only alternative for us for WiFi, we’d moved down from London two years ago, where we had not given broadband a sending thought. When called I told the rep that we are four adults watching different films and needing a greater amount of accessibility for gaming and agreed on an amount of data. We have been connected up for a week now and for the first time we’ve been able to download a UHD film and fully enjoy WiFi without giving it a second thought. I can now cancel our mobile to link and the poor WiFi Sky gave us (to be fair they could only offer what the old telephone cables could afford us) and actually be better off month on month. Thanks Wessex

This review is in reference to resolution of service issues. I was having inconsistent speeds from my router, after some initial diagnostics the decision to replace my router was made, I received my replacement the very next day. After setting the new one up I had a few issues connecting the router to the Asus app, whilst not a Wessex internet issue, the gent on the phone who had dealt with my whole case went out of his way to try and resolve the issue for me which he eventually did. It saved me hours of YouTube videos and tearing my hair out. Thanks Jack Slark, excellent work.

After an uncertain start with poor WiFi, Elena very professionally sorted out our problems, and we are more than pleased with the broadband service now. Wessex Telephone was very problematical with lack of communication and delay in porting our land-line number but we got there in the end.

This started from a very low 1star. Since the installation performance has been very poor in parts of the house. Getting an extra booster was like pulling teeth. Mistake after mistake. Finally Stephanie got a grip and sorted things. So she gets the 5 Stars, I withhold my judgement on Wessex a while longer!!

The most attentive service you could wish for, from start to finish!

Fantastic customer support, can always get through to friendly staff

No complaints, all works perfectly, thank you Ally! 5*s

Just wanted to say how happy we were with the installation of our new fibre in Somerset. The installation guy, Dan, went out of his way to help improve the location of the equipment so wanted to give him a shout out. Thanks Dan!

I have been a Wessex Internet customer for a few years and have always received great customer service. This week I noticed that my boosters were not connected so I contacted Wessex and was helped by Lucy Fielding who very efficiently worked out what the problem was and very patiently helped me to do what was needed my end to get them up and running again. Thank you Lucy. Would recommend Wessex Internet to all.

Tech support is not good. You don't get what you paid for

Ally got the job done quickly and efficiently. He was polite and friendly. I felt comfortable having him in my home. Connection excellent so far

Very prompt to respond to my Query Couldn't have been happier with the service from Cathrine Merrifield who not only answered my question but suggested another better package

We had been away for a little while. On our return I found that the internet was running painfully slowly. I immediately rang up Wessex Internet, who replied very promptly. It transpired that a software update was required. I was guided patiently through the whole process by a very patient and understanding Lucy Fielding. Everything was sorted out quickly and without fuss. We were swiftly back on our excellent Wessex service. Thank you.

A company we can actually talk to! Makes all the difference................. As if to prove my point, Lucy Fielding replied to an enquiry within a record time frame!

Each team that attended was quick efficient and courteous

Wessex have provided an excellent service from the start. Ben our sales contact has been very helpful on explaining the benefits and options available to us. He has remained in contact throughout the process ensuring that all has progressed as planned. All of the team that we have met and spoken to on the phone have been courteous and helpful. The installation has gone smoothly and the system is working well. I'd have no hesitation in recommending Wessex.