Visions Electronics is a consumer electronics retailer that sells a range of electronic products and devices. The company typically offers items such as televisions, audio equipment, computers, mobile devices, and home appliances to consumers. Visions Electronics operates as a retail chain serving customers looking for various electronic goods and technology products.
Visions Electronics faces significant criticism from consumers, with many citing poor customer service and problematic online ordering experiences. Reviewers frequently mention issues such as receiving defective products, long wait times for refunds, and unhelpful staff.
One customer describes their experience as the "single worst customer experience" they've ever had, particularly highlighting the challenges of returning items. However, there are positive remarks about the in-store experience, with some customers praising knowledgeable sales staff and competitive pricing on products like TVs and home theater systems. Despite a few positive interactions, the overwhelming sentiment reflects dissatisfaction with service quality and delivery issues. Overall, Visions Electronics struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 2.1 | 7 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 2.8 | 4 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 2.7 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great place for the best price on TVs in Winnipeg”
“I worked retail customer service for 15 years, so I understand as well as anyone that errors happen, but the absolute...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | 1.4 out of 5 (poor) | +22% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Visions Electronics is #5 of 5 on overall rating in this group. On delivery, GRADE MOBILE scores higher (4.6 vs 1.4).
60 reviews of Visions Electronics. Filter by what matters to you.
has to be the most dishonest owner, Rick Stewart, in the entire industry...when I was a rep in the industry they ordered a carload of stuff and never paid a cent for it...in 90 days they kept the open box items on the store shelves and sent back the rest collect...the most crooked owner ever...buy anywhere but Visions
When they did the delivery which I was charged for they left all thr cardboard ,plastic and styrofoam plus ruts in my lawn in separate places and are not willing to do anything about it.
Please note that this review pertains only to online purchases; I imagine in-store experiences can’t be this bad. Also note that I've never left a negative review for anything in my life, as I don't want to affect people's livelihoods, but people need to be warned off this company. I purchased 2 of the same item online, and was only shipped one, so submitted a ticket and was told they would get back to me "asap". A week later I had gotten no further response, so followed up asking if my ticket had been reviewed any further. They informed me they would be sending out the missing item asap, and I hoped the issue was resolved. I received the replacement item a week later, but opened it to find that I had been sent a completely unrelated, unwanted item, so I reached out again and requested a refund while offering to send the incorrect item back. They told me they would refund me (again, for an item that I paid for and was never sent) as soon as the incorrect item they sent the second time around was received back at their warehouse and passed their "inspection"; in addition, I was informed this was a signature required pickup by the carrier, so would need to spend a WFH day waiting to hand off an item within an 8-hour window to correct their company's mistake. Wanting to just be done with this, I agreed, hoping that once I did this final thing I would never have to think about interacting with this company again. Five weeks after the initial purchase, two weeks after sending the incorrect item back, and a week after carrier tracking shows they have received the item, not only have I not received the refund, but I have not received any further communications whatsoever. I have followed up one final time, making it clear that if my money is not returned to me by the end of the week, I will be disputing the credit card charge. I worked retail customer service for 15 years, so I understand as well as anyone that errors happen, but the absolute lack of consideration and continued broken commitments to resolve the issue is borderline deceptive business practice. Again, leaving a negative review is not something I ever want to do, but if you value your time and money, do not spend a penny at this company.
Quick answers to the questions people ask most.
Store hours vary by location, but most Visions Electronics stores are typically open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM. We recommend checking the specific hours for your local store on our website or calling ahead, as holiday hours may differ.
Yes, Visions Electronics offers a price matching policy on identical products from authorized Canadian retailers. The item must be in stock at both locations and meet all policy conditions. Please bring proof of the competitor's price to any store location.
Most items can be returned within 30 days of purchase with original receipt and packaging. Some products like software, opened media, and special orders may have different return conditions. Items must be in original condition for a full refund.
Yes, Visions Electronics offers professional installation services for many products including TVs, home theater systems, and appliances. Installation fees vary depending on the product and complexity of the setup. Contact your local store for pricing and scheduling.
Yes, we offer online ordering with in-store pickup at participating locations. Simply place your order online and select your preferred store for pickup. You'll receive a notification when your order is ready for collection.
Visions Electronics accepts cash, debit cards, major credit cards (Visa, MasterCard, American Express), and financing options through our credit partners. Some locations may also accept digital payment methods like Apple Pay and Google Pay.
Yes, we offer extended warranty protection plans for most electronics and appliances beyond the manufacturer's warranty. These plans cover repairs, replacements, and sometimes accidental damage depending on the coverage level you choose.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 65% are 1–2★.
T.v arrived not functional took two months to get refunded it had to get shipped back and spent weeks at the factory being inspected Icustomers should not have to wait if they receive faulty products they should reship a working one not have customers wit while they figure out what's wrong that's not my problem it's your but you've made it my problem plus 80 emails two trips to post office had to go to library to print shipping label because return address was different from factory what a pathetic joke I will never go to visions and I was a 20 year customer nor will my family or friends you wasted over a month of my time
I ordered a TV by mistake and cancelled the next day by submitting a ticket. 2 days later, I received an email that my item has been shipped. 2 DAYS AFTER CANCELLATION!!. I submitted another ticket but no response. I called and waited for 40 minute with no response and they hung up on me after I waited for 40 minute! Their Costumer service is absolute trash.
My girlfriend ordered a Canon camera in September while being told it would be ready for delivery in 1 month. It's been more than 7 month and she still hasn't gotten her camera! Moreover, the store claims it was a final purchase and it says so on the receipt. She WAS NOT notified of the fact it was a final purchase and it DOES NOT say so on the receipt. After showing extreme levels of incompetence, lying about the delivery time and providing false information about the final purchase notification, the store stuff continues being uncooperative and unhelpful. It took me 4 phone calls only to find out that the manager wouldn't agree to issue a refund, referring to some store policies. Not to mention, the manager himself is never there when you try to talk to him directly. Firstly, store stuff provides false information to make you complete the purchase. Then, once the $1400 product is nowhere to be seen, all they offer you is store credit or suggesting to buy another item. Absolutely terrible service!!!
BUYERS BEWARE: you arrange to buy a large screen TV (85") online as will be too large to fit into own car. Despite store with TV in stock a mere 15 mins away, online process means u have a 7 day wait with useless or no updates. TV is eventually delivered and box is very damaged. Sure enough when unpacked (and turned on) TV is smashed up. Visions ask you for a dozen pictures, are un-responsive, don't answer questions, avoid request to cancel and ultimately you wait another week for a replacement. 'Best' part is once new TV arrives Visions leave the original damaged TV with you and say dispose of it yourself. How - reason for delivery was due to it not fitting in car. Shameful practices.
I had a very disappointing experience with Visions Electronics. I bought a fridge from them three months ago, and they charged my credit card right away. However, the fridge was never delivered. I tried contacting their customer service multiple times, but I kept getting the runaround. Each time I called, I was either put on hold for ages or given vague excuses about delays. What’s even worse is that no one seemed interested in resolving the issue or offering a proper solution. After three months, I’m still out of pocket, with no fridge and no refund. This is by far the worst service I’ve ever experienced, and I wouldn’t recommend Visions Electronics to anyone. Save yourself the frustration and shop elsewhere!
Received a defective product and have to jump through hoops to return will never purchase from this company again purchased on March 14th received March 22 just set it up on March 28th company has reply they will not return for credit have contacted BBB and Pat Foran from ctv consumer alert
You can't trust their stock locations on their website. I ordered some TV's and frames which showed in stock everywhere locally. They ended up shipping from the other side of Canada so I cancelled my order. Lesson learned. False advertising as far as I'm concerned.
Worst purchase experience of my life. Ordered a product that was "IN STOCK" part of it arrived and the rest is on back order for 3 weeks. The customer service people I spoke with were not helpful at all. I wasted 5 hours of my life on the phone trying to get the problem resolved.
Purchased a 43” TV online which was on sale. I was sold on Price Protection Guarantees and the like. Then I find out the price dropped $50 after I purchased it so I put in a claim for the difference. Did a screenshot and recorded the URL like they require. Well they changed the price back, and asked me to provide an updated URL showing the price I claimed. I sent the screenshot but of course the URL had changed so they denied it. Sadly, there’s no provision to attach screenshots here, which shows the identical product as well as accurate time stamps. At the end of the day, this has been a life lesson. I’ll never consider Visions again for anything as I haven’t even received my purchase and already I’m not happy whatsoever with them. I recommend Best Buy where on the rare occasion there’s a mixup, they’ve always been fair and even handed. Visions poor customer service has not gone unnoticed. Buy elsewhere from someone who appreciates your business. What the hell was I thinking buying Canadian?!?
When I purchase the TV for years ago they talked me into the warranty that I was told if I didn't use it I would get my money back. Well when I went to get my money back they told me well it's only an in-store credit and then when I went to use the in-store credit they say, well you have to spend at least double what your warranty was. When I purchased the TV none of that information was given to me had I known I had to spend double the amount of the warranty I never would have taken it. Beware it's a scam!!!!!
As a new customer the pricing and double warranty was a big draw but that’s where it ended. Called customer service said high call volumes 20 mins. Fine it’s a Monday and they are not opened weekends. After holding 20 mins the msg said no one was Available to take my call and hung up. Hours since I submitted a ticket no response still so ended up buying the tv elsewhere. I would avoid this place moving forward
This company is ridiculous. I ordered over a month ago. I received the wrong tv twice. Today I received the right TV in a previously opened box. I have given up and am requesting this open box set be returned for a full refund. The savings aren't worth the aggravation and poor customer service.
Spent lots car audio home audio drones 80 inch tvs i 3 dysons i mean i spent alot to be sold a chair with a warranty that no one will warranty the company is gone and visions is not standing behind there products the chair is now a clear out wonder why and i am suck with a 500 dollar chair they are now selling 4 months later for 199 and its broken bad welds no good company gone
We walked into the store and went straight to the assistant sales manager and asked to buy a remote car starter and asked for recommendations. The assistant manager provided two options a more expensive (two way remote) and less expensive option (one way). We have a fairly old car so we selected the cheaper option. So after two months of waiting, we got our appointment to install. But after installing, we discovered that we were sold a car anti thief immobilizer instead of a remote starter. We were sold a wrong product that we don't need, and they have no shame to tell you that it is your own fault and they won't help you. They also have no ethics by selling you a warranty that didn't match the products you buy. Complaining to the GM doesn't help neither as he only worry about profit for the store and screw the customer. I was a loyal customer that already spent around $10K at the store for audios in the past year. Now I know they just don't care when they made a mistake, and you will be on your own. They pretend that they are expert but they actually have no idea what they sell. Don't go there unless you know exactly what you want and just ask them to get your a specific product. And don't get their warranty, because they will sell you a wrong one and you will not be covered, but they will say it is your fault. I also complained to their online portal, provided all the details and they don't even try to reply you, which truely demonstrates that they don't care at all.
I purchased an $1100 Samsung TV on January 7,2025. When we plugged it in at home the screen showed only vertical lines. I returned it to Visions store in Langford BC and the manager Brandon Bauer refused to refund or replace the defective TV!!! Do not do business with this rogue company!!!
You can contact Visions Electronics customer service by calling our toll-free number, visiting any store location, or using the contact form on our website. Our customer service team can help with orders, returns, technical support, and general inquiries.
Yes, Visions Electronics provides repair services for many brands of electronics and appliances through our authorized service centers. We service both in-warranty and out-of-warranty products. Contact your local store or our service department for repair estimates and scheduling.
Visions Electronics is a consumer electronics retailer that sells a range of electronic products and devices. The company typically offers items such as televisions, audio equipment, computers, mobile devices, and home appliances to consumers. Visions Electronics operates as a retail chain serving customers looking for various electronic goods and technology products.
This profile hasn't been claimed by the business owner.
