Visions Electronics
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Single worst customer experience I've ever had
Please note that this review pertains only to online purchases; I imagine in-store experiences can’t be this bad. Also note that I've never left a negative review for anything in my life, as I don't want to affect people's livelihoods, but people need to be warned off this company. I purchased 2 of the same item online, and was only shipped one, so submitted a ticket and was told they would get back to me "asap". A week later I had gotten no further response, so followed up asking if my ticket had been reviewed any further. They informed me they would be sending out the missing item asap, and I hoped the issue was resolved. I received the replacement item a week later, but opened it to find that I had been sent a completely unrelated, unwanted item, so I reached out again and requested a refund while offering to send the incorrect item back. They told me they would refund me (again, for an item that I paid for and was never sent) as soon as the incorrect item they sent the second time around was received back at their warehouse and passed their "inspection"; in addition, I was informed this was a signature required pickup by the carrier, so would need to spend a WFH day waiting to hand off an item within an 8-hour window to correct their company's mistake. Wanting to just be done with this, I agreed, hoping that once I did this final thing I would never have to think about interacting with this company again. Five weeks after the initial purchase, two weeks after sending the incorrect item back, and a week after carrier tracking shows they have received the item, not only have I not received the refund, but I have not received any further communications whatsoever. I have followed up one final time, making it clear that if my money is not returned to me by the end of the week, I will be disputing the credit card charge. I worked retail customer service for 15 years, so I understand as well as anyone that errors happen, but the absolute lack of consideration and continued broken commitments to resolve the issue is borderline deceptive business practice. Again, leaving a negative review is not something I ever want to do, but if you value your time and money, do not spend a penny at this company.