Visions Electronics is a consumer electronics retailer that sells a range of electronic products and devices. The company typically offers items such as televisions, audio equipment, computers, mobile devices, and home appliances to consumers. Visions Electronics operates as a retail chain serving customers looking for various electronic goods and technology products.
Visions Electronics faces significant criticism from consumers, with many citing poor customer service and problematic online ordering experiences. Reviewers frequently mention issues such as receiving defective products, long wait times for refunds, and unhelpful staff.
One customer describes their experience as the "single worst customer experience" they've ever had, particularly highlighting the challenges of returning items. However, there are positive remarks about the in-store experience, with some customers praising knowledgeable sales staff and competitive pricing on products like TVs and home theater systems. Despite a few positive interactions, the overwhelming sentiment reflects dissatisfaction with service quality and delivery issues. Overall, Visions Electronics struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 2.1 | 7 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 2.8 | 4 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 2.7 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great place for the best price on TVs in Winnipeg”
“I worked retail customer service for 15 years, so I understand as well as anyone that errors happen, but the absolute...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | 1.4 out of 5 (poor) | +22% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Visions Electronics is #5 of 5 on overall rating in this group. On delivery, GRADE MOBILE scores higher (4.6 vs 1.4).
60 reviews of Visions Electronics. Filter by what matters to you.
Thank you to Carie at Lethbridge, visions, location for fixing my problems. HE Gave me a great deal on a stove, and that's what I wanted initially and also redeemed one of my warranties towards an air conditioner purchase. He is a true manager, and I am grateful that he reached out to me. Thank you again
Purchased a car audio package to replace the existing stereo in a Ram 1500. Alex at the Lethbridge branch did a fantastic job at providing us with which stereo's would fit best, recommending specific brands that were within our price range, and offering deals for the stereo harness when they didn't have the correct one in stock. He was very transparent when it came to pricing, and did a great job offering all of our options without pressuring us into a purchase. When it came to the installation however, we did not receive a call once installation was completed, and were only made aware 2 hours after it had been completed when we called them back -- the installer was supposed to call us. We also had not been made aware of an additional harness to use the steering wheel controls, which resulted in another hundred dollars toward the full purchase. Overall there were ups and downs, but I would still recommend Visions in Lethbridge, Alberta. Alex was a brilliant sales rep, and the installation team wasn't too bad either.
I just recently purchased a tv from Visions online and was a pretty easy experience. I purchased it on April 30th and it was an 85 inch so I obviously had to get it delivered. Anyways 2 days later and the price went down $200 so i emailed Visions about this and within a week after contacting and speaking with an online rep, the manager of Visions ( Scott) emailed me back and refunded back the difference. Pretty happy with their service.
Quick answers to the questions people ask most.
Store hours vary by location, but most Visions Electronics stores are typically open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM. We recommend checking the specific hours for your local store on our website or calling ahead, as holiday hours may differ.
Yes, Visions Electronics offers a price matching policy on identical products from authorized Canadian retailers. The item must be in stock at both locations and meet all policy conditions. Please bring proof of the competitor's price to any store location.
Most items can be returned within 30 days of purchase with original receipt and packaging. Some products like software, opened media, and special orders may have different return conditions. Items must be in original condition for a full refund.
Yes, Visions Electronics offers professional installation services for many products including TVs, home theater systems, and appliances. Installation fees vary depending on the product and complexity of the setup. Contact your local store for pricing and scheduling.
Yes, we offer online ordering with in-store pickup at participating locations. Simply place your order online and select your preferred store for pickup. You'll receive a notification when your order is ready for collection.
Visions Electronics accepts cash, debit cards, major credit cards (Visa, MasterCard, American Express), and financing options through our credit partners. Some locations may also accept digital payment methods like Apple Pay and Google Pay.
Yes, we offer extended warranty protection plans for most electronics and appliances beyond the manufacturer's warranty. These plans cover repairs, replacements, and sometimes accidental damage depending on the coverage level you choose.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 65% are 1–2★.
You can contact Visions Electronics customer service by calling our toll-free number, visiting any store location, or using the contact form on our website. Our customer service team can help with orders, returns, technical support, and general inquiries.
Yes, Visions Electronics provides repair services for many brands of electronics and appliances through our authorized service centers. We service both in-warranty and out-of-warranty products. Contact your local store or our service department for repair estimates and scheduling.
Visions Electronics is a consumer electronics retailer that sells a range of electronic products and devices. The company typically offers items such as televisions, audio equipment, computers, mobile devices, and home appliances to consumers. Visions Electronics operates as a retail chain serving customers looking for various electronic goods and technology products.
This profile hasn't been claimed by the business owner.
