Urang Property Management Limited
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Awful service, totally unhelpful
We have been having issues at our building since months, Urang people didn't provide any solution or they just don't reply. I'm leaving 1 star only because zero is not an option. Edit: I received a request from Trustpilot to add more details otherwise my review could be removed, so there we go. Here below the detailed list of issues we are currently experiencing at our building. But please note everyone, that Urang has been contacted countless times about these issues (their CEO has been cc'd too) and I didn't receive any reply from them! - The main entrance door is broken, meaning that literally anyone can enter the building. This is a safety issue. - Fire door on 2nd floor is still broken another safety issue - Lift is still broken (since July 2022). I know for a fact that tenants and landlords reported this since July 2022 asking for the lift to be repaired, but NOTHING was done by Urang. - One of the letter box is still broken - Cleaning service? I believe nobody cleaned the stairs and common areas since months now - Broken downpipe in the garage of Number 42 which we suspect is a soil pipe so this could result in a serious spillage of soil waste. Our landlord asked for Urang immediate attention on this. It is grotesque that I have to waste more of my time and detail here again all these issues, when I have been sending emails reporting exactly the above but received ZERO replies from Urang I have also requested to receive from them a link/form in order to submit a formal complaint, but again, no response. @Trustpilot: You should really check all the 5 stars reviews. They all have the same format and wording. It's pretty obvious that they are leaving 5 stars reviews on themselves and people working there are giving themselves positive feedback. I'm sure that if you check the emails and IP addresses of those reviews, at least half of them will turn out to be fake.