Urang Property Management Limited Reviews

The reason for writing this review is to provide feedback on a member of the Accounts team. I do not know her name but I believe her to be the Accounts Manager and she has a strong South African accent. I have been out of work for 6 months and called her a few months ago to say that due to my circumstances I was going to struggle to pay the £3,000 management fees for the first 6 months period of 2024 but as soon as I was back in work I would pay it in full. Her response was that’s not our problem you need to find a way to pay it. You can write a letter to the Directors but they will also want the payment in full. I explained that my priority was to pay my mortgage, food, electricity etc., and could URANG not put a hold on my payments for 2 to 3 months. She then continued to say that as I wasn’t able to pay the first 6 months payment she wanted the payment for the other 6 months so I now owed £6,000. I explained that the remaining amount was not due until the end of December. She said that as I was a credit risk she wanted the payment to be made in full. I said that I was now being treated differently to other residents. I have always paid my management agent fees and have been a resident for 25 years. She said this was not URANG’s concern. She wanted the £6000 paid in full and I should have saved some money before losing my job. She once again told me I could write to the Directors but they would share her view. Her tone was cold, heartless and she showed absolutely no empathy. I was clearly starting to be tearful on the call but her tone continued to be harsh throughout the call. I have never been out of work until this period but large companies are laying off people at all levels. Everyone I spoke in other companies were sympathetic and prepared to work out a financial plan apart from URANG and this woman. I came of this call extremely upset. I recommend URANG start recording all calls she makes going forward.

We have worked with Urang for many years now on a professional level and have always found them to be organised, efficient and very friendly. Nice people to conduct business with.

I have used Urang frequently over the last 9 months for the property of an elderly gentleman. The work has varied from electrical checks, window repair, garden waste removal, drainage repair, carpentry etc. Every specialist they send has been excellent - punctual, thorough, respectful, trustworthy and effective. My dedicated Urang manager is also excellent, I always feel we are safe in her hands. I can not recommend Urang highly enough.

Our urang property manager Kari is very helpful and always prompt. We have a good working relationship and she always ensures that all leaseholders are happy with the work that urang carries out on regular basis.

Danielle, our relationship manager, is always courteous, helpful, and informative. Ps the date of experience box below is very misleading as this is an ongoing client management process

Urang provided a seamless transition for property management services from our previous agent, complete with checklists for block and tenant management as well as financial services. After the transition, Urang facilitated capital improvements, boosted occupancy, and increased rental rates while simultaneously reducing operating costs, leading to improved cash flow. Furthermore, they helped us secure a caretaker for the property, significantly enhancing tenant satisfaction.

Aluve proved extremely efficient in resolving a tricky insurance issue, stayed focused on the problem and delivered a positive result.

Urang has helped us set up the RTM company very smoothly, as well as transferring the management from the previous company to our RTM. They are very patient and reply to emails very promptly, which is very reassuring. Would recommend them to everyone who is currently suffering from poor management company.

Urang are supposedly carrying out a full complaints process including at the most senior of levels, but have assumed no responsibility for anything. For this reason we are likely to escalate the complaint externally - the response via their online services is of no value. Urang have disappointed on many aspects of building management. We sympathise with their other clients who express the same. Urang are slow to respond even in urgent situations such as the recent collapse of a party wall to the front of our garden. Urang put forward a Legislative Health & Safety Assessment that is not even relevant to our building. They continue to do so, despite our own verification with the FIA. Urang have failed to represent our interests in a crucial part of a subsidence insurance claim. This would have resulted in a large and unnecessary expenditure had we not rectified it directly with the insurer. All of this is in addition to years of chase ups for a variety of issues. We therefore would not recommend them.

Excellent service. Very professional, proficient and dilligent at every stage during a lengthy process. I was kept up to date and everything was explained thoroughly. Many thanks.

Unreliable and unprofessional. Worst property management company out there.

In one full calendar year I have paid them thousands of pounds and asked them to do one thing - to address a pretty bad leak on my outside wall. They made zero progress on this issue, didn't answer the phone, didn't answer emails, and the longest email I had from them was 11.5 months in when their credit controller sprang into action to query why I had withheld my final month's service charge and threaten to pass me to a debt collection agency. Amazingly, that person answered the phone first time. They promised to get me an update on the leak. I paid the service charge. I never received the update. Zero stars if I could. Edit 27 May 2024: we have given notice we are using a different company going forward but I did just write an email to the address given below to give them private feedback. The email bounced.

I've been working with Susan Bantjes on a roof leak and she has been absolutely exceptional with communications and helping to sort the leak out! Not only was the insurance claim and roofer organised incredibly quickly, the communication has been kind and positive throughout. We're just sorting out the ceiling part of this experience but with Susan's support, I have no doubt we'll resolve it ASAP. Thank you for your support here, Susan!

Due to poor response rate, I have to write here to get some kind of adequate reply. Urang customer feedback/complaints team - please respond to me. I have sent many emails to our building's agent, AG, regarding the annual budget of the service charge, yet she has not sent back the finalised budget that we freeholders amended and is overcharging us. She keeps sending back the same invoice, then not just for 1 quarter but 2 quarters when this is too early. We then received a credit control email from your debt collection team. I wrote back to them 9 days ago asking to put in a formal complaint yet I have received no response. I emailed urang customer feedback 3 days ago, but no response. Given the urgency of the situation I expected an immediate response. You will find my emails from JF.

Absolute fraudsters and company to avoid. Charge us service charge but provide not even minimum level of service. Those positive reviews clearly look fake. We decided to change property management company to get a better level of service in what was a relatively well maintained development. What a mistake to have unfortunately come across Paul Cleaver who is utterly useless. We have not heard from him since he manipulated us into singing the contract. He does not respond to any emails and leaves his handful of incompetent staff to do daily damage and disservice to the development. As all things usually come from the top in any company (and I can not call Urang a company) staff is generally trained to be rude and manipulative. They simply do not care, do not look or even undertake basic maintenance that the development needs. Staff turnover at concierge level is extremely frequent as they are faulted for everything that goes wrong by the PART TIME (4 hours a week max at the development) development mangers that seem to last a bit longer but change every few months in the best case. We have had more staff turnover with Urang in the past year and a half than in the past 18 years with previous company easily. Avoid Paul Cleaver and Urang at any cost as they seem to be well trained on cashing in and destroying whatever is functional in the shortest possible period of time. This scale does not go negative unfortunately, so I have to give it 1

I had an excellent experience with Urang, the building management company. They were incredibly helpful and quick to address a concern I had regarding parking. Their prompt and efficient service truly made a difference. A special mention goes to Roaan, whose professionalism and dedication to resolving the issue were particularly noteworthy. It’s reassuring to know that such reliable support is available when needed.

Would give 0 if I could. Urang do not respond to emails, they do not fix issues. They make unjust price hikes. Such a shame.

Paul and Urang were extremely professional and Paul's experience help secured a great result for my client's in First Tier Tribunal (Property Chamber) proceedings.

I found Urang Group a pleasure to do business with. The Staff were extremely warm and welcoming and the company in general were extremely transparent with all negotiations and kept in contact throughout, working along side to conclude with the final result. I would gladly recommend carrying out any future relationship with Urang Group

Our buildings have their share of day to day problems, but Urang not only solve them pretty quickly, but take action to modernise or otherwise improve whatever goes wrong so that it does not happen again as far as possible. We are very happy with the service that they give us.