Urang Property Management Limited
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AVOID at any cost, utterly useless and fraudulent!
Absolute fraudsters and company to avoid. Charge us service charge but provide not even minimum level of service. Those positive reviews clearly look fake. We decided to change property management company to get a better level of service in what was a relatively well maintained development. What a mistake to have unfortunately come across Paul Cleaver who is utterly useless. We have not heard from him since he manipulated us into singing the contract. He does not respond to any emails and leaves his handful of incompetent staff to do daily damage and disservice to the development. As all things usually come from the top in any company (and I can not call Urang a company) staff is generally trained to be rude and manipulative. They simply do not care, do not look or even undertake basic maintenance that the development needs. Staff turnover at concierge level is extremely frequent as they are faulted for everything that goes wrong by the PART TIME (4 hours a week max at the development) development mangers that seem to last a bit longer but change every few months in the best case. We have had more staff turnover with Urang in the past year and a half than in the past 18 years with previous company easily. Avoid Paul Cleaver and Urang at any cost as they seem to be well trained on cashing in and destroying whatever is functional in the shortest possible period of time. This scale does not go negative unfortunately, so I have to give it 1