Urang Property Management Limited
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Complaint about Accounts Manager - I don’t know her name but she has a strong South African accent.
The reason for writing this review is to provide feedback on a member of the Accounts team. I do not know her name but I believe her to be the Accounts Manager and she has a strong South African accent. I have been out of work for 6 months and called her a few months ago to say that due to my circumstances I was going to struggle to pay the £3,000 management fees for the first 6 months period of 2024 but as soon as I was back in work I would pay it in full. Her response was that’s not our problem you need to find a way to pay it. You can write a letter to the Directors but they will also want the payment in full. I explained that my priority was to pay my mortgage, food, electricity etc., and could URANG not put a hold on my payments for 2 to 3 months. She then continued to say that as I wasn’t able to pay the first 6 months payment she wanted the payment for the other 6 months so I now owed £6,000. I explained that the remaining amount was not due until the end of December. She said that as I was a credit risk she wanted the payment to be made in full. I said that I was now being treated differently to other residents. I have always paid my management agent fees and have been a resident for 25 years. She said this was not URANG’s concern. She wanted the £6000 paid in full and I should have saved some money before losing my job. She once again told me I could write to the Directors but they would share her view. Her tone was cold, heartless and she showed absolutely no empathy. I was clearly starting to be tearful on the call but her tone continued to be harsh throughout the call. I have never been out of work until this period but large companies are laying off people at all levels. Everyone I spoke in other companies were sympathetic and prepared to work out a financial plan apart from URANG and this woman. I came of this call extremely upset. I recommend URANG start recording all calls she makes going forward.