Urang Property Management Limited
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Not recommended
Urang are supposedly carrying out a full complaints process including at the most senior of levels, but have assumed no responsibility for anything. For this reason we are likely to escalate the complaint externally - the response via their online services is of no value. Urang have disappointed on many aspects of building management. We sympathise with their other clients who express the same. Urang are slow to respond even in urgent situations such as the recent collapse of a party wall to the front of our garden. Urang put forward a Legislative Health & Safety Assessment that is not even relevant to our building. They continue to do so, despite our own verification with the FIA. Urang have failed to represent our interests in a crucial part of a subsidence insurance claim. This would have resulted in a large and unnecessary expenditure had we not rectified it directly with the insurer. All of this is in addition to years of chase ups for a variety of issues. We therefore would not recommend them.