Urang Property Management Limited Reviews

Based on my experience and feedback from others, Urang property management company stands out as one of the best in terms of value for the price. Their communication is clear and timely, and they are highly responsive to property-related inquiries and concerns. I would like to extend my special appreciation to Tatevik Abrahamyan for her prompt assistance and exceptional support throughout our apartment ownership

Urang have managed our block of flats for over 15 years. We have had various managers over the years, with all of them being great. The addition of an administrative support group has improved their service even more. All matters are addressed with diligence and speed. We are very happy with Urang and the level of service we receive.

Our agent is attentive to our particular needs and remembers ongoing issues and deals with them in a timely and detailed way.

Urang have managed Tradewinds Residential development for many years and , as a director for tge building’s RTM , I work closely with them. Urang do a difficult and demanding job well for Tradewinds. The company has an extensive and mature setup of multidisciplinary team abke to support with most aspects of managing the development . Their fees are reasonable , and Tatie , Caylin and Joe are a pleasure to deal with . You can’t keep all of the people happy , all of the time , In such a demanding context , but urang do their very best . Sam Jones, Tradewinds AKA Wards Wharf Approach

I've been extremely happy with the service provided by Isabel at Urang. She is a true professional and always go above and beyond. Even if is a minor or more challenging issue, Isabel quick response arranging for a repair, and even followed up to ensure everything was resolved to my satisfaction is the best you can wish for a property manger. She is always available to answer my questions or address any concerns. What I appreciate most is that even in the most challenging situation we always find the best proactive approach, anticipate potential problems and address them before they become major issues. Another great advantage is Urang's contractors: they are always in time at the site, very skilled, extremely professional and always very polite. I highly recommend Isabel and Urang to anyone seeking reliable and professional property management.

I mostly deal with the accounts department and must say that they are all always very eager to assist and do so in a timely fashion. They are also always friendly.

URANG took over the management of the block which the flat I own is based. Communication was almost non-existent with a template introduction email and then nothing for months. Eventually I got a holding email with no answers or dates by which they will reply. What is the point?! If you don't want to do the work don't be in the industry. Absolute shambles.

An absolute pleasure to work for, excellent and knowledgeable staff, exceedingly organized. Learned so much from their senior accounts team.

We changed to Urang last year. So far we are very happy with the service. We needed to set up a "Right To Manage (RTM) company with three directors. We now have quarterly meetings with our manager. These enable us to discuss issues as they arise and act as a conduit for the tenants and the management company. I think we have been able to keep our costs as low as possible and try to ensure a quality service. We do feel empowered by the RTM. Both Urang and ourselves are happy with the lines of communication. Hopefully less work for them and a better focussed service for the leaseholders.

We have worked with Urang and their HR team for many years across multiple and all very different sites across London. They are professional, efficient, approachable and transparent making our partnership work seamlessly. We absolutely love working with them delivering various staffing solutions. Maya, Claibon Recruitment

A great client to work with !

Absolutely appalling service. Do not use this company. I was in the process of selling my property and after seven long months the sale fell through as Urang were incapable of answering enquiries and have made catastrophic mistakes with regards to putting a new building insurance in place that didn't cover for subsidence which meant no lenders would loan aka no flats were able to sell for a duration. They have also failed to audit service charge accounts for our properties since 2021 and it's this that finally caused my buyer to lose faith and pull out. Never mind that answers to simple enquiries have taken on average two months to be answered. All in all an absolute shambles.

Yet again urang just after money. We have been informed that all residents from Isobel House in Sunbury have been told to pay around £5000 reserve fund (this year), on top of service charge for repair to the roof. They have NOT given the dates as to when the works will comence, I have asked them for the date that the works will take place but they are ingnoring my emails and do not pick up the phone when I ring and do not reply to voice mails. I do not think it is a big ask to have the dates of work they say they are going to do especially when they are wanting us to pay a very high amount. Also the block is a complete mess, no cleaner or care taker, smoke detectors just hanging in the corridor.. Here's my reply...Hi David, We are unable to commence with the works until the funds are held on account. The aim is that this may be able to happen in the summer this year. Kind regards

Urang Property Management has been managing our London properties for over 5 years, and we have been thoroughly impressed with their professionalism, efficiency, and reliability. Their team is always responsive, courteous and willing to go the extra mile to ensure that our properties are well maintained and running smoothly. We have had zero issues with their services, and we highly recommend them to anyone seeking top notch property management...

I have dealt with Chris Lombard for a couple of years now and he is always helpful and responsive to any queries or issues I might have. As our property manager he goes above and beyond. His communication is excellent and to be honest that’s the most important thing.

I can't speak for the property management services provided by Urang property Management on an ongoing basis however I've needed to engage with the Legal team at Urang regarding a management pack to sell a property. I found their legal service outstanding, very polite, professional, efficient and considerate of others needs - the management pack was supplied more than a week before the quoted turnaround time. Fantastic service from the Legal team thank you!

Absolutely dreadful and at times almost sadistic. Every single person we've had to interact over the last 4 years screamed incompetence. They routinely and consistently ignore problems (or at best cherry pick lucky leaseholders whose issue gets a band aid, because actually fixing anything is beyond their capability). For what leaseholders get, the charges are an absolute rip-off, they are slowly but surely making our building uninhabitable. They assume zero responsibility for the damage they cause and their attitude towards paying customers is absolutely ignorant from property managers to all the way to the CEO.

Service call to our flat building scheduled in less than 24 hours. Prompt arrival. Work completed to a high standard. Very good communication with Urang service department. Very pleased.

We have worked with Urang Property Maintenance for several years. From our point of view, gaining access to a property, is one of the problems we face. However with Urang and Isabel Pretorius in particular, she handles all the appointments, and queries effortlessly.

Please do not even consider using. Have had a leaking roof for over 3 years and they been ignored most of the time with no end in sight to an actual repair job.