Urang Property Management Limited Reviews

I raised a problem with my Sky signal which had been ongoing for a considerable amount of time and had not been addressed by the previous managing agent. Urang and their contractor Aerial Services sorted out the problem in 2-weeks. I was kept informed of the progress and the contractor visited multiple times and took ownership of the situation.

Top quality and speedy service

Great experience. Very professional contractors who were not only very knowledgeable but also incredibly considerate of my flat.

I am the authorized representative for 23 residents who are currently in the process of removing Urang under a Section 24a application. They are overcharging residents with service charges that have increased by 300% since 2021. Urang is not transparent in their costings and they use their own suppliers. When you check the supplier accounts, the amount service charge users pay does not match the sums paid by service charge payers. It is our belief that Urang profits on every invoice charged and gets a cut of every invoice service charge payers pay for their suppliers. Urang's management fees are extortionate and have doubled since 2021. Their Divisional Property Manager is both rude and arrogant in his emails. In my opinion, the company shows the worst in leadership. "Mr Lodhia You have been told the RMC will reply to you by 20th August" Another response from the Head of Divisional Property Management on 7th October 2024, in relation to a complaint regarding no Section 20 notices provided for Qualifying Works and Qualifying Long Term Agreements: "I WILL NOT answer questions on these points..." Manners and courtesy are important in communicating, which sadly Mr Roberts doesn't display in his communications. They have also failed to send a final response to my complaint, and actually, rather than apologising, said the Ombudsman would not accept my complaint. The 2023 accounts are now overdue, and service charge payers have paid for them Urang has also ignored all but one Section 22 and Section 21b notices. Urang failed to consult service charge payers on qualifying works and services and when requested to provide proof, ignored the request.

Done nothing to help us. Charging nearly £5k annually and have done nothing in over a year to rectify any issues raised. Asking for further payment suddenly. Do not use Urang or you will be out of pocket.

Urang Property Management have been responsible for our Estate since completion in 2012. In particular the Manager Chris Lombard has provided a first class service in a responsible, professional and polite manner. He responds to requests and deals with any issues promptly. Chris is a good ambassador for Urang.

We change to Urang about a year ago and their service is always prompt with good quality. Recently, they provided the assistance and guidance to get the Company reinstated and was fully compliant.

Before having anything to do with Urang please think carefully, we have had a horrid time over the years with absolutely no service received for ridiculous management fees . They ignored tribunal rulings, issued duplicated invoices , changed managers on several occasions and just pointed us to the freeholder every time we challenged them . Also check that your on hand dedicated expert is actually not working remotely from South Africa! £20,000 in solicitors fees later we managed to escape only by selling to the freeholder as a group so no one was left behind . We are still owed service charge overpayments but decided to put this all behind us , be careful and think twice

Lift has been out of order for 9 months in our block and Urang is not dealing with the issue, ignoring messages from all tenants and leaseholders while we have elderly people living on the 4th floor struggling to get in and out of the building. This is an absolute nightmare. Urang is totally ignoring all messages but still chase for fees to be paid on time.

Didn’t inform me about late payment and then instructed legal proceedings leaving me with a large legal bill. Would expect better from this company!

I’m very grateful to Ezelle Hamman. The previous management did not do anything to solve problems, but since she has been in charge of the maintenance in the building, things changed. Ezelle solves problems effectively and she goes for the most permanent solution. She listens to the needs of the tenants. She takes maintenance issues seriously and takes all necessary measures to solve them. I am thankful to Ezelle for her intervention in two occasions. To begin with, most recently, I have had a mice problem in my flat (unfortunately). The mice infestation had been affecting my ability to enjoy the flat and I had to move elsewhere temporarily. We identified the cause and saw that the problem was an old wall behind the kitchen. The whole kitchen was unstable, old, and unsafe, to be honest. Pest Control was only taking temporary measures and filling the entry points with wall filler, but the mice kept coming because the kitchen was so old and ruined. Ezelle took the matter in her own hands, and she decided to renovate the whole kitchen, which was very much in need of an improvement anyway. Given this was an emergency (I had to leave the house) she acted quickly: she called a contractor and approved the quote within days. Now I’m very happy: I have a new kitchen which looks beautiful and secured. The second occasion in which she intervened (similarly) was in the bathroom. I had a leak both from the sink and from the toilet. The previous management would send me a guy to fix the issues temporarily. Ezelle decided to go to the root of the problem and renovated the whole bathroom. She changed both the toilet and the sink. With the occasion, she also replaced the silicone around the bathtub, and now the bathroom looks like new. I am grateful to Ezelle for her prompt intervention and for her style of problem solving. Besides, she always listens to my health concerns and ensures safety, comfort and security for everyone involved. I couldn’t be happier to have her in charge of maintenance.

The intercom in our flat has been broken for 3 months, and despite continued attempts to contact our building manager directly we have heard nothing back. It's literally like emailing into the void - and when reaching out to Urang directly we're just told that our building manager is the only one who can resolve our issue... absolute joke

Urang Property Management were always responsive and helpful during my stay in one of their properties at 55 Cleveland Square in London. I would recommend them to aby prospective tenants.

Urang decided to charge me an extra reserve fund this year on top of the service charge and I can not see where my money is going. I contacted Urang in November 2023 regarding a hole in the wall that has never been fixed. Emailed about graffiti on the outside of the building back in August 2023 and its still there.. I have since in contact regarding a broken lift which it has been for around 6 months. How are my elderly grandparents supposed to visit? they get carried up the stairs. disgusting. The general management of Urang and communication is below poor. Where is all my money going? because the building/my floor only gets cleaned on average every month. The bin store is disgraceful, we have fly and rat infestations, parcel theft happens every week due to no CCTV and the general overgrown vegetation is making the building look disgusting.

If I could give 0 stars then I would. Property is very poorly managed, from broken lifts and locks on the main door, to rat and fly infestations from the overflowing bin area. Constant theft occurs and requests for CCTV have not been answered. After tenants began leaving bad reviews the property manager has now responded to some issues with a plan, so hopefully the actions within this plan are actually carried out.

I'm using trustpilot as a last resort to be heard as all other correspondence had been ignored. There have been multiple complaints from myself and other residents within the property that are not getting resolved. Our lift has been broken for months, the apartment block is filthy due to no cleaners, residents personal property has been stolen due to broken locks on the communal areas, residents now have fly infestations due to the appalling state of the bins and can't keep their windows open due to this, there is also a rat infestation in the bin yard along with dead rats. Why are you ignoring us?? Are you waiting for the threat of legal action because that is the next step. Where exactly is the service charge leaseholders pay going to? Horrific.

I've never dealt with a more incompetent property management company ever before. The property they are supposedly meant to manage is very poorly run, with the account manager not responding to emails or taking any action from complaints raised by residents. From stolen parcels to the lift being out of service for over 3 months, the issues just keep piling up. The main entrance door has been broken for weeks, allowing strangers to freely enter the building. This has led to bike thefts, making residents feel unsafe in their own homes. To make matters worse, the bins are constantly overflowing, creating an unhygienic environment. The smell is unbearable, and it's attracting flies into the flats and rats around the property. It's shocking that a property management company can be so negligent and indifferent to the well-being of its residents. Avoid this company at all costs.

We have found Urang to be responsive, professional and reliable. They are taking us through Right To Manage and we are pleased with the progress they have made on our behalf. We have no hesitation in recommending them.

We have been dealing with Urang for many years and find them to be constantly professional, conscientious and experts in what they do, with the added benefits of being a complete solution, multiple service provider. We would have no hesitation in recommending this business.

Our eight-flat property in SE London has been with Urang for almost a year and it has been an unmitigated nightmare from start to end. Their initial pitch seemed professional, but their inability to reply to emails or pick up the phone has often made it feel like a full time job trying to get them to do their contractual responsibilities. For context, our building was undergoing minor chimney renovation work when Urang took over, as our previous company was leaving the area. Urang's inability to follow basic instructions led to huge problems with our contractors, resulting in scaffolding being unnecessarily on the front of the building for eight months more than it should have been, prompting not just complaints from neighbours, but also a break-in and robbery in a ground floor flat. The problems started with the "Onboarding" process, where our property was seemingly ignored for quite a long period. If we did manage to speak to someone, we'd just be told casually that our emails were being directed to the Urang's Junk folder - we would beg them to find a way to prevent this from happening, but this was always ignored. After three or four months, I was told that our account had been transitioned to a specific property manager. At that point, her boss acknowledged that there were a lot of irregularities with our Onboarding process (it took four months to set up a bank account for our building), and that Urang would consider a refund for the poor level of service to date. Unfortunately the communication issues persisted after this, and it took another two months for Urang to pay the contractors to finish the chimney job to get the scaffolding down. Our leaseholders had been in a position to pay from October, but Urang's haphazard (at times, semi-literate) communication seemed to confuse things even more. When I did manage to speak to them, we just seemed to have repetitive conversations around Section 20 consultations (a topic already discussed at length with various representatives), or just be given inaccurate details about our building's funds; it was just impossible to make any progress. I would ask about the status of the aforementioned refund (more pertinent now, but again, this was usually just ignored. After six months, they did transfer the appropriate funds so the building work could be completed, and we're now in the process of leaving Urang. Even though all of the staff's email signatures state they're in London, every call just seems to be redirected to an office or call centre in (I think) Cape Town. When everything seems to be going constantly wrong, it's uncomfortable having a property manager literally on the other side of the world. Urang is a big corporate entity who might be able to keep things ticking over for very straightforward properties, but if there's anything that deviates from the norm, they are flummoxed and incapable of resolving. Best to avoid if you can. **Below is a response to Urang's reply below (original review edited for character limit) — The phrase "immediate steps" is used to describe a task which should have taken half an hour to do, but instead took 4 months, despite persistent chasing from our side. — While the building works did indeed begin under previous management, the "issues relating to the building's works" only began once Urang came on board. — As previously stated, discussions around Section 20 guidance had been covered in detail in Oct/Nov of the previous year. We are surprised that this is still being used as an excuse to defend the additional two month delay between late Jan and late March to pay the contractors. — While we appreciate the aspiration to have full funds in place before paying the initial 50% payment to the contractors, we had said repeatedly that completing the building works swiftly was our biggest priority (particularly given the excessive delays already caused by Urang), so it's frustrating that our Directors' instructions were ignored for so long on this point.