United Utilities Reviews

Daylight robbery. My water bill has doubled in the last year and not using anymore water than normal. No warning either, just slammed with a massive bill!

Just want to write a quick review to give a shout out to an advisor called Finley Jones who was an absolute pleasure to talk to, assisted with everything I needed and is a massive credit to the company. Thankyou for all your help Finn and God bless :)

Absolute joke that hold you to ransom Doubled their profit this last year, hike up their prices to pay all the fines they have. Taking everyone for mugs and there's nothing we can do about it as they are the supplier for the north West weather we like it or not

the service was spot on and i didn't wait long to be put through and was helped with really well can't complain at all

Spoke to an absolutely lovely young lady called Madison. She was an absolute credit to the company. Friendly, professional, helpful, compassionate and went the extra mile giving me other helpful information and support in my situation currently after moving. She made the whole experience so easy and pleasant and reassuring. I struggle with sorting stuff out and she made all the difference. If everyone was like Madison, I would find these things so much easier. Absolutey brilliant people skills with a fabulous attitude and so professional whilst being so approachable and friendly. Thanks Madison!! X

Connor was very polite and professional.Thank you so much

Spoke to Bradyn.S on the phone to sort out moving house and he was so helpful. Really patient as I tried to navigate logging into my account with dodgy internet signal and went above and beyond to check my account and make changes for me. He was lovely to speak to and made the experience painless.

Very good experience with Finn for setting up new property! Easy to talk with, very polite and very helpful!

Been dealing with connor , hes very proactive and is helping me sort out my issues with the water

Excellent service, understanding & patient to answer any queries

Spoke to Sharon online she is always helpful when I contact united utilities ..Im am not happy with the company as a whole with rising water bills..especially as profit is going to shareholders to keep them happy instead of putting the money into the actual company...Its sad and they should be ashamed ..

Today I spoke with Mr Adam B. He helped me a lot and he was a very kind person. Thanks a lot Adam

27% increase in water charges so I applied for a water meter in February. It was finally fitted on 6th May but the whole assembly was flooded so another attempt was made on 9th May. Since then, the WhatsApp response was “somebody will contact you by the end of this week. Latest next week” So far ……. nothing. A call to the Water Meter 0345 number last Friday took 17 minutes to be answered, all the while a message playing “We value your call. Please continue to hold”. The UU employee who finally answered promised to call me back. So far …….. nothing. My drive was dug up 14 days ago and I’m still waiting for it to be reinstated.

Constantly increasing bills yet not fixing the waste issue instead they rather fly tip the waste 👏 biggest scam on earth as well as electricity, all jokers and yet yous still pay for something that was inherited by our ancestors but now controlled by the elites so yous do as your told. Never paid and never will, rather see yous in court and slap a bag of do do on your face. Absolute jokers

Absolutely amazing customer service and support from Casey 10/10

Absolutely perfect the customer service was. Helped and put my mind at ease. Sorted out my query fast and efficient and was very respectful and kind. Top service made my day thankyou

Had a recent issue where I was overcharged on my new price in April, after the reassessment they have charged me again so that’s twice within 2 weeks. I spoke to an operator called Katie, if not then the name was Casey. She dealt with my issue very well and handled everything whilst explaining in order for me to understand. Thank you for your expertise and your help.

A fantastic effort by United Utilities Water to fix a mains water pipe burst in our village, Within one hour of me reporting the burst, there was an engineer at the site assessing the work required and within 4 hours of his visit there was a team of engineers digging up the road and by midnight the leak was fixed with minimum of fuss and inconvenience - we are all very pleased !! i must thank Emma of UU who kept me informed as the work progressed and thank you to all the UU team who worked till late at night to fix the burst, and within 24 hours the hole has been fillled and resurfaced and the white lines restored !! - Very Impressed !! Thank you all !!!

So they are sending emails to reserve water and despite customers in the north west facing a 34% increase yeas nearly £250 per household. For the past 15 years they earn approx profit reached £140.6m this ws 2024 but similar. However does one person need to earn over 2 million pounds per year... plus perks - Louise Beardmore, the CEO of United Utilities, earned a £1.4 million salary in 2023, including a £420,000 bonus, despite the company being England's most polluting water provider. The company has faced criticism for high pollution levels and sewage dumping. As we no choice we have to pay it and be defrauded. Millions of waste in lake Windermere and the ceo receives a bonus !!!!! wow. I would love to get a public response on here but i can guarantee i will not

Lived in Bristol 7 years and no issues. Lived here 20+ years and it’s the same old story with poor pressure or no water at least once a year on average and now no water twice within a week! Patch and emergency repairs are all that appear to be done when clearly some of their vast profits need investing back in our aging network instead of ever increasing bills and obscene salaries paid …I’d call UU a ‘shower’ but as I can’t have one it sticks in the craw!