Travis Perkins Reviews

Order for large timber boards placed online on June 14th and opted for local delivery yesterday, Tuesday 17th. This was to be from our local branch, NORTH WALSHAM, less than 1 mile away. On the booked day no delivery and no communication to explain why. Phoning the branch this morning we are told "trouble with lorry" and cannot advise when delivery might be possible! Totally usefuless ! Project had to be postponed and we will in future be looking to WICKES or B&Q for DIY building supplies. Though local to us Travis Perkins, North Walsham were totally useless. Just a phone call would have saved much of this hassle. Avoid this branch and possibly all Travis Perkins branches.

Used TP again- always a great service from the Portsmouth branch. So easy to deal with. From a women’s point of view, the drivers are always professional and courteous. Our driver, Clint, could not have been more helpful.

I’ve been a credit customer for a number of years, never really had an issue till I noticed fraudulent activity on my account. I was the only person authorised to obtain goods on my account so I had to tell them my password before I got materials. I thought my account would be safe that way. How wrong was I! I was told by an employee or there’s that there system was new and safer and I would need a password anymore. I had items not mine added to my to the tune of nearly £700, I raised the issue with management, they were no help so I reached out to customer relations, they provided signatures that didn’t match mine, I said well they are not my signatures how can you expect me to pay for items that aren’t mine. With no help whatsoever i decided not to pay. Now they have handed my account to a debt collector! Avoid people or the same could happen to you. The branch I used was the one in Blyth, Northumberland.

Forest Hill TP. London Every time I visit this store which is usually no more that once or twice a year I feel compelled to write a review to thank the very helpful staff there Today I met Des in the tool hire department. He could not have been more helpful. He even remembered me from 2 years ago. He’s friendly, professional and absolutely went the extra mile o find what I needed. THANK YOU Des.

Some very basic customer relations wouldn't go amiss. Staggering lack of a polite, interested approach. I stood at the counter, obviously wanting to pay or ask for information. After an embarassing stair and silence I was asked "you ok?" At the same time 3 men from the yard outside busied themselves around the counter area, seemingly unaware of my presence.

I used the Travis Perkins in Worcester for the first time in February, after being a long time customer of a nearby competitor, who had badly let me down with an order. I visited in person to buy some fence panels, and was extremely pleased with the friendly and proactive service from all the staff. I then placed an online order for delivery. I was very unhappy to discover that there had been a problem and that the delivery truck was not able to deliver. However, within a few minutes I received a phone call from George the branch manager, who apologised for the mix up and told me that he was going to make sure that the order was delivered as promised. Half an hour later, Steve turned up with the delivery on a new truck, and could not have been more friendly or helpful, even helping me carry the deliver to exactly were I needed it on the property. I should note that all of this was after their normal delivery hours, as Steve had agreed to work later to get the job done. I was left extremely impressed by both George and Steve. It is very important to know how companies will react when things go wrong and that order certainly showed that the Worcester branch will step up and make sure that problems get solved.

The branch took a payment onto my account. They accidentally took £2,569.07 too much. The branch could not refund me, so they passed me to Midlands Credit Services to credit me back. I have now been waiting 46 days and have still not received the refund. They are a disgusting, entitled bunch of people at Midlands Credit Services.

Travis perkins hire at Chippenham were fantastic,the guys on the counter were very friendly and informative a pleasure to do business with thank you 👏👏👏

I bought three bags of the SupaGrow Standard Topsoil Bulk Bag (600L), and at least one bag was full of glass. I wish I could upload photos to show the volume, but every shovel had some glass in it. And not just small bits that are worn down and smooth. I'm talking about proper sharp shards. I used the topsoil to grow grass from seed but had to go across it on my hands and knees checking all the soil for glass. I have a 2-year-old child and I'm concerned about letting them play on the lawn as I know more glass will have bubbled up to the surface. I let Travis Perkins know, and the rep said they had never heard of a case this bad before, after a quick search on Trust Pilot, it looks like others have had the same experience. That said, they did fully refund the cost of the three bags in full, but to be honest the whole experience was not great and put a big downer on what should have been an enjoyable project. Order number: WEB178964949

I was going to order online but wanted to see the quality of the timber decking and other timber before ordering so I went to my local Banbury store. The staff were really helpful and informative and they gave me discount, happy days. This is the first time I have used Travis Perkins and it won't be the last.

Lazy staff two ladies serving one customer, asked a question was told to wait which I did for 5 mins and could see this was unprofessional so left without purchasing will not be going back to Enfield retail park ever bad customer service

Fabulous customer service from a lovely young lady in the Beccles branch today. She went out of her way to help me solve my problem. I think her name was Francis, a credit to the branch.

Served in the main Plymouth branch by Ian on the front desk, very helpful & knowledgeable, in the warehouse Chris W was extremely good too.

Went to the Gastard branch to buy a building block and seek advice about wood cladding. The gentleman outside and at the counter were both friendly and helpful, suggesting where to source our particular cladding. Excellent service.

I've been a regular customer for years and Gregory on the sales desk recently advised me to open up an account. I find all the staff very friendly and helpful and there's always a great atmosphere when I'm shopping there. I would like to say I find Gregory very friendly, helpful and he always goes out of his way to give me good advice about all the products in the store. I find him a great asset to your business

I ordered some kiln dried sand from Blyth Travis Perkins online to collect. I received a text and email to tell me "Items ready for collection". I assumed this meant the items were ready for collection......wrong! I travelled to Travis Perkins the next day to collect the sand as I needed it to complete the job I was working on. It took me 42 minutes and travelled 14.5 miles to attempt to collect the "Items ready for collection" and return to the place where I was working. When I arrived in the shop I was given a print out to collect the imaginary items and asked to drive round to the back of the building to collect the imaginary items. When I got there no one stopped or offered to help so I eventually stopped a member of staff driving a forklift and explained "my order was ready for collection and asked where is the sand stored. He replied "We ain't got none. It sold out days ago" I explained that it had been reserved and I had a text and email saying "Items ready for collection". He explained it wasn't resereved and asked me to return to the shop. When I went back to the shop a lady asked could she help me. I explained I had an email and text telling me that "Items are ready for collection" but they weren't. I showed her the collection document I had just been given 10 minutes earlier. She explained that "this does happen" and asked if I would like to come back to collect the order once it was in stock. As I had a job half finished and no one could park on the drive I explained I couldn't wait that long. She offered to refund me which I excepted. I then had to go and source some sand from somewhere else to finish the job! This was in addition to the 42 minutes and travelling 14.5 miles to and from Travis Perkins plus the tine wasted spent at Travis Perkins. I can't believe that: Travis Perkins accept orders and full payment for goods that are not available; That they Email and Text to say "Items ready for collection" when they are not; That the staff don't know what is in stock and having travelled there then send you to collect the imaginary items; When you return to the shop to explain the items are not in stock the sales assisted just says "this does happen. They just accept it as though it doesn't matter that time and money has been wasted traveling to the store; My working day was extended by Travis Perkins as I had to source sand from somewhere else and finish the work that day; and Expect me to solve a problem they have left me with. Perhaps Travis Perkins should rather than accept that "this does happen" have systems in place to prevent it. If the person in the warehouse knows what's out of stock then my sorry experience, and presumably from the staff replies, lots of other peoples poor experiences could quiet easily be prevented. The only good thing to come out of this is I then went to JEWSONS to source the sand. The customer service staff were professional and very helpful. The warehouse team were friendly, readily available and even helped move the sand for me. BEST OF ALL THEY WERE CHEAPER! The moral of the story is DON'T BOTHER GOING TO TRAVIS PERKINS it's not worth the risk of having your time wasted collecting imaginary items! SAVE MONEY AND GO TO JEWSONS Thanks for the reply Hayley. As it was clear from the staff's reaction and comments to not having the stock that I was informed you via text and email that you thought you did have. This must have been a well known issue. I'm dissapointed that it had not been addressed earlier and that it took a 1 star review for you to consider taking action. A case of too little too late!

Needed to by some timber from TP Daventry. The guy in the Wood shop area was very helpful giving good advice and support in helping me buying exactly what I needed, for the job I needed to do. Much appreciated, thank you.

The most useless builders merchants in the uk. Over priced every one of them works in a different way and they keep massive amounts of stock in one location and none in others. Surprised its still in business with how crap it is

Order no WEB181439707. My order was for 2x 600L SuperGrow blended loam 1x top soil 40x rolawn turfs. order arrived as per booking but blended loam and turfs we considered sub standard, unfortunately these things happen and I was left at that time in a bit of a state, however I have given the company a well deserved 5 stars for their attitude towards customer service, both their head office personnel and the manager at the Taunton Branch responded with understanding and compassion, although they could not rectify the problem the compensation package and the way it was handled left me with the impression that they took ownership of the problem and went over and above to ensure that I went away respected and valued as a customer, so as a result I will not hesitate to use and recommend this company and branch to anyone.well done

Ordered a cement mixer from Travis Perkins (Stratford Upon Avon). Person on the phone informed me that this was ordered, emailed me the paperwork and asked me to print this off and pick up Saturday morning. People all hired to lay patio in line with picking up the cement mixer. When I arrived at TP on Saturday morning (10am) they informed me that the cement mixer had not been ordered, I had simply received a quotation?? Furthermore They did not have any cement mixers for hire. I was left with 90 minutes to source another cement mixer (before hire places all shut for the day and the patio laying people arrived on my doorstep)!. I was not impressed and will not be using TP again. Thank goodness for Jewsons saving the day!