Internet order and collect doesn't work
I ordered some kiln dried sand from Blyth Travis Perkins online to collect. I received a text and email to tell me "Items ready for collection". I assumed this meant the items were ready for collection......wrong! I travelled to Travis Perkins the next day to collect the sand as I needed it to complete the job I was working on. It took me 42 minutes and travelled 14.5 miles to attempt to collect the "Items ready for collection" and return to the place where I was working. When I arrived in the shop I was given a print out to collect the imaginary items and asked to drive round to the back of the building to collect the imaginary items. When I got there no one stopped or offered to help so I eventually stopped a member of staff driving a forklift and explained "my order was ready for collection and asked where is the sand stored. He replied "We ain't got none. It sold out days ago" I explained that it had been reserved and I had a text and email saying "Items ready for collection". He explained it wasn't resereved and asked me to return to the shop. When I went back to the shop a lady asked could she help me. I explained I had an email and text telling me that "Items are ready for collection" but they weren't. I showed her the collection document I had just been given 10 minutes earlier. She explained that "this does happen" and asked if I would like to come back to collect the order once it was in stock. As I had a job half finished and no one could park on the drive I explained I couldn't wait that long. She offered to refund me which I excepted. I then had to go and source some sand from somewhere else to finish the job! This was in addition to the 42 minutes and travelling 14.5 miles to and from Travis Perkins plus the tine wasted spent at Travis Perkins. I can't believe that: Travis Perkins accept orders and full payment for goods that are not available; That they Email and Text to say "Items ready for collection" when they are not; That the staff don't know what is in stock and having travelled there then send you to collect the imaginary items; When you return to the shop to explain the items are not in stock the sales assisted just says "this does happen. They just accept it as though it doesn't matter that time and money has been wasted traveling to the store; My working day was extended by Travis Perkins as I had to source sand from somewhere else and finish the work that day; and Expect me to solve a problem they have left me with. Perhaps Travis Perkins should rather than accept that "this does happen" have systems in place to prevent it. If the person in the warehouse knows what's out of stock then my sorry experience, and presumably from the staff replies, lots of other peoples poor experiences could quiet easily be prevented. The only good thing to come out of this is I then went to JEWSONS to source the sand. The customer service staff were professional and very helpful. The warehouse team were friendly, readily available and even helped move the sand for me. BEST OF ALL THEY WERE CHEAPER! The moral of the story is DON'T BOTHER GOING TO TRAVIS PERKINS it's not worth the risk of having your time wasted collecting imaginary items! SAVE MONEY AND GO TO JEWSONS Thanks for the reply Hayley. As it was clear from the staff's reaction and comments to not having the stock that I was informed you via text and email that you thought you did have. This must have been a well known issue. I'm dissapointed that it had not been addressed earlier and that it took a 1 star review for you to consider taking action. A case of too little too late!