Travis Perkins Reviews

Ordered materials on line and message with order stated I would be contacted about delivery day. Waited a few days nothing so rang local yard up. Was told delivery was scheduled for the next week but agreed to change it to next day. Waiting in no delivery came so rang them again and found that they changed it back to the following week and again did not contact me to let me know. Therefore do not expect any delivery date and do not rely on them to come when they say.

Great customers service in Vauxall brunch especially and Gregory and Kelly just the best 👌

All ways used traverperkin usually use the bury store frist time iv use the Oldham road Manchester won't be using that store again ordered two ton of gravel when I ordered it I ask if the driver when delivering it to drop it on the grass part of my garden where did he put on the driveway meaning I can't open my gate to get my car in thank you for doing what I ask for

Had a delivery today from the wolverhampton branch. What a pleasure to meet Andy and Bal. As a single woman they placed the items exactly where I needed them to be. They were polite, courteous and helpful. What a great start to my day.

While Travis Perkins generally offers excellent service, this particular branch falls short. I ordered items for a job, and one arrived damaged. I promptly rejected it, and it was sent back. I can't justify paying a delivery charge for goods that clearly weren't inspected before dispatch. Thankfully, I was able to source a replacement the same day. However, the real issue was the assistant manager's combative attitude when I requested a refund. Their blunt "No, and that's final" response is baffling, and I question how they expect to build customer relationships with such an approach. There are many reliable suppliers in this area; I strongly recommend choosing an alternative to avoid this unnecessary hassle.

Andy and Bal (Wolverhampton) were a joy to meet, so polite, upbeat, and friendly. They handled the delivery on both days with such care and attention, making sure everything arrived safely and smoothly. Grateful for their professionalism and kindness!

I’m writing to express my disappointment with the service I received at your branch recently. I arrived to pick up some materials approximately 30 minutes before closing time, but unfortunately, the team in the yard was unwilling to assist me. As a regular customer, I found this experience very frustrating and not in line with the level of service I’ve come to expect from Travis Perkins.

I placed an order from the penzance store for some fence panels etc..... I found travis perkins by far the best price also free delivery,I ordered for next day delivery and it arrived within 1hr 30mins,also a 10% discount for being a first time customer! The delivery drivers was spot on very friendly and left everything where it should be! Highly recommend! I will be a returning customer fantasic service 😀

Travis Perkins Croydon branch. First time using TP and what a great company, with friendly knowledgeable helpful staff. Had to return some unwanted materials today and nothing was too much trouble. Highly recommend this company and branch. Clearly great management as it shows with staff attitude- keep up the good work

Travis chatteris well I gotta say first time user and I was impressed. Looking forward to returning. Swift service and really knowledgeable staff who where a pleasure to deal with!

Shout out to Tiverton branch, Pete, Leah, Zoe, Dan, Lindsay. Great branch and very friendly service. Always keen to help.

Went to hire some equipment tools ,from the Crawley/ Horsham branch. Staff were very friendly and helpful, Speedy service got the job done. Would certainly use them again

We went to the Huyton store and Rachel dealt with us. She's normally in the Aintree store. She was absolutely amazing couldn't have been more helpful. She went above and beyond to help us. She sent us to Haydn at the Netherton store to pay and sort out delivery. He was also brilliant. The driver who delivered our goods to Waterloo was also great. His driving skills and communication were excellent. Can highly recommend this company. The staff were outstanding.

Awful company! As a company I wouldn't trust them.

Just been to TP in Lincoln to pick some things up 1st time I have ever used them and I have to say the experience was fantastic the lad who served me was an absolute gentleman made me feel so good and then when I went round to collect the items again the lad who came to help load the items into my car was another absolute gentleman I will be going there for everything that I need from now on and the prices were far better than B&Q and all the other suppliers wonderful everything but most importantly the people made you feel like they wanted to help you not the usual feel that you get of being just another customer

Wimbledon branch... They delivered the wrong bricks. My team has been asking for them to fix their error for the last week and they keep ignoring emails and calls. The entire development is held up. Not a good firm. Unreliable with staff who don't care

needed 2 bulk sacks dropping 1 on each side of my house and both over a 9ft hedge . Not a problem dropped first one turned the truck round did the other. Polite helpful guy

Waited 10 days for delivery despite depot being only 3 miles away and website stating everthing in stock. 2 of pieces of timber cracked in the middle and taped up in such a way that was not obvious when delivered. Had to phone them 3 times for update on order and no texts or contact made by them at any time. The shop assistants don't listen to you and talk over your concerns. I was even laughed at during my call. Customer always right? Not in Arbroath they're not. What a strange attitude to customer service when it is your hard earned money keeping them in employment. Never again. Use Jewsons or Rembrand next time.

Not a great experience so far. Made a kitchen order directly via online and was provided with an original delivery date from the supplier. This date was not met and was advised of a subsequent date which again was not met and was advised that there was a problem with accounts at Travis perkins and previously told there was items that were made to order but this was incorrect as all items were listed as in stock and standard units . To this date I have no delivery date and still awaiting items. May cancel order completely and book with another. No communication and having to chase numerous times for updates. Be mindful when ordering.

If you're expecting to get a delivery as promised. You can forget it. Placed an order last Thursday couldn't be delivered until Tuesday. That was okay waited all day and nothing. When I contacted them having had no reply to the message I left was told it would be today. Rang them again and was told it was being put back to tomorrow, this was. Not acceptable having already Put back once. Salesperson couldn't give damm. Requested order to be cancelled and refunded. Let's see how long that takes