Travis Perkins Reviews

Every member of the team I dealt with at the Staines Upon Thames branch were really helpful and went out of their way to help me. Not only that, but the shop and yard are superbly organised, clean and tidy and just goes to show their commitment and pride in their workplace. Thanks all. Geoff

I want to give a huge thank you to the team at both the Ipswich and Martlesham Heath stores for their exceptional customer service. The staff have always been really friendly, helpful, and go above and beyond to guide me through everything I need. They truly make the shopping experience enjoyable, and it’s clear that they genuinely care about their customers. From the colleagues working in-store to the office staff handling calls, every interaction has been fantastic. I really appreciate the attention to detail and the effort they put into ensuring I have the best experience. The prices are brilliant as well, which is another reason I will continue using Travis Perkins for all my needs. It’s rare to come across such a positive and helpful company, and I’m telling others about my great experience. Thank you, Travis Perkins, for setting such a high standard for customer service!

Kidderminster travis perking is a waste of time never got anything in stock, they must be missing out on hundreds of thousands pound a year because local builders have given up knowing they better off going else where

Utterly unhelpful bloke on the phone in the long Eaton branch. Bone idle. Didn’t want to help at all. Not interested. I wouldn’t trust him to do a single thing properly.

Gregory from the Vauxhall branch has been super helpful today. We had ordered shiplap on the website which was ment to be cut to size but was delivered in 5.1m lengths. Gregory helped me get a much better deal on the second batch and was really friendly making the experience top notch!

Ordered a shower enclosure from Mick at travis in ashton in makerfield, how efficient, it took four days from order to delivery, very pleased couldn't have wished for better service. Mick was pleasant, knew exactly our requirements and advised us of the best options Travis need more people like you. Excellent service

Great service from the team at CREWE Travis Perkins. Needed some new floorboards, not only did they great me on arrival, helped me pick the wood and load into car which wasn't easy.

The staff at the Crewe Branch are really helpful and friendly. The boys in the yard and at the desk always go the extra yard to help me out. Couldn’t ask for better service. Will Artful Gardens Ltd

Redditch, They went above and beyond for my order and delivery couldn’t fault the team! Dean and Josh have got a real good team. Great communication and worked around me. Thankyou so much

The review concerns the branch at Crowthorne in Berkshire. I placed an online order for 3 sheets of plasterboard at 14:47 on Friday 7th March. The online system confirmed a delivery date of 8th March, with the message that the branch would be in touch to "discuss delivery at my convenience". No call was received, and I've checked my "missed calls" list on my phone - no-one tried to contact me. Nothing showed up on Saturday. I put this down to it possibly being a "working days" issue. At 11:00 on Monday 10th, I called the branch. The person that took my call "couldn't check the system as I don't have a log-in", but promised to get someone to call me straight away. I told him that my reception at home is poor, so I'd hang around where I was. !5 minutes later, I'd had no call so called again. After some initial problems I was transferred to the manager, who breezily told me "well they wouldn't have been delivered as we didn't got a driver on Saturday". I asked if I'd get the order today and was told that the branch simply doesn't have a driver. The manager then tried to claim one of his staff had called. When I told him there was no sign of a missed call on my phone, he then shifted to claiming the order had been picked up by a courier. When I said I'd seen nothing from a courier either, he then spoke to a staff member, then said, no, they hadn't had any orders picked up by a courier. I then asked for a refund, to which he agreed. I asked him how long that would take to come through, and he was vague - "it's usually pretty quick, in a day or so". I then said how unimpressed I was by the service, and he hung up on me. Normally, I find TP pretty good, but this branch has a major culture issue.

Craig from Gloucester branch went above and beyond. Thank you

Laurie at the Tamworth Branch.... top guy, nothings too much trouble, fast efficient, professional. Excellent communication and product knowledge, he's a key part in our operation to help the day to day run as smoothly as possible. Couldn't recommend enough!!

Leicester Wigston Awful no customer service ignore customers terrible company.

Would have given 0 but can’t -went to tp at Pontefract on Tuesday at 4pm to purchase some materials for a paving project (not big about 2k order) the yard was very tidy and well layed out a nice tall man came straight to us in the yard and explained all the specs of the flagstones etc -great-then we went to place the order at the counter inside -said good afternoon to the staff sat behind computers-no response-stood there with my wife looking at each other and at them -no acknowledgement that we were there so with nothing said we left and will never go to Travis Perkins again

Two gravel boards collected from Eastbourne site. One split end to end around knots the other split 1/3rd length. Called back when discovered - they will exchange when I drive back to depot with them!! I pass their trucks out delivering past the end of my road everyday but refused to deliver replacements - 1 1/2 miles from depot.

Ordered some skirting boards online as Travis Perkins had the exact size I needed. The order confirmation said it would be delivered from our local branch (East Peckham), 2 miles away and they would be in touch. 3 days later, no contact had been made so called them. Nobody answered, so drove there to be told it was being delivered the next day (and you were going to tell us this when?). Luckily, could see their screen and realised they were sending the wrong size. Apparently they didn't have the size ordered in stock so had decided to send another size skirting board instead!! Unbelievable, it was ordered that size for a reason. Told them to take it off delivery as didn't want the hassle of having to arrange for it to be collected. They said they would ring next morning to advise when it would be coming. True to their word, they rang to say the size ordered wasn't in stock locally and would have to come direct from the supplier the following Thursday. As by the Wednesday still not heard anything further, called into the store to be told they couldn't get it, suppliers don't deliver direct to customers and had been trying to ring to advise. I had no missed calls or voicemails. As I had spent 10 days waiting for this, subsequently had to cancel my flooring being laid due to the non-delivery. Got a refund and ordered from an online company in Birmingham that delivered to Kent within 48 hours. Complained to Customer Service, but 3 days later, still no response.

November and December I rented a tile bumper hoist from Travis Perkins in Lee branch. The first hoist+mains voltage)could only run in reverse, the send one that was delivered was delivered late and without a scaffolding clamp which meant it couldn't be used. The clamp came 2 days late. This ment after having 2 different bumper hoist on site for 3 weeks I could only use it for 3 days. When in the branch the hire manager is very polite the store manager is rude and disrespectful. It was agreed that I paid for a week and half. After I paid what was asked I was charged the balance of the 2nd week. When going into the branch. I found the branch manager to be rude and disrespectful. No honestly or respect. Very poor

Craig from Gloucester was more than helpful. Efficient and helpful and very polite.

The friendly staff and well-maintained yard are overshadowed by the appalling state of the access road. Riddled with deep potholes from truck and van traffic, it's baffling that Travis Perkins, a building company, hasn't addressed this issue. Residents are rightly worried about vehicle damage, and the road is practically unusable for wheelchair users, pedestrians, and motorcyclists. I can see another review on here a month back, he actually broke his suspension. So you obviously don't listen to feedback.blah blah blah

Vauxhall TP. I use Travis everyday and I have to say that the Vauxhall branch is one of the best. Greg & Kelly on the trade desk are very helpful and always friendly and the same goes for the tool hire team. The guys in the yard get you loaded up and out as quick as possible. Cheers Nick