Worcester branch - Exceptional customer service and puts things right when they go wrong
I used the Travis Perkins in Worcester for the first time in February, after being a long time customer of a nearby competitor, who had badly let me down with an order. I visited in person to buy some fence panels, and was extremely pleased with the friendly and proactive service from all the staff. I then placed an online order for delivery. I was very unhappy to discover that there had been a problem and that the delivery truck was not able to deliver. However, within a few minutes I received a phone call from George the branch manager, who apologised for the mix up and told me that he was going to make sure that the order was delivered as promised. Half an hour later, Steve turned up with the delivery on a new truck, and could not have been more friendly or helpful, even helping me carry the deliver to exactly were I needed it on the property. I should note that all of this was after their normal delivery hours, as Steve had agreed to work later to get the job done. I was left extremely impressed by both George and Steve. It is very important to know how companies will react when things go wrong and that order certainly showed that the Worcester branch will step up and make sure that problems get solved.