The TJX Companies Reviews

I was recently in Sacramento visiting my family and went to TJ MAXX store on Marconi Ave. they were pretty busy that day and it was hard to find help right away but there was one employee that seemed to be helping people all over the store. She must have been management because she was having to help a lot at the cash registers it seemed. I believe that's where she was when we first noticed her. This girl had her hands full that day and when I was in the towel section confused and bewildered with what I really was needing, I was so thankful when she noticed me and asked if I needed some help. She was the nicest girl and during her time with me, another store employee came to her with a problem and I didn't mind and told her to go ahead and she seemed to have all the answers this other employee needed and when finished, apologized to me for the interruption. All I can say is that this girl absolutely takes the cake for being amazing at her job. I just hope that this store knows how lucky they are to have someone like her. I haven't experienced a sales person like that anywhere for a very long time. Her name was Ally and I hope to see you the next time I come into your store, Ally! Thank you, so much!

I used to love TJMaxx store, sadly, had an item wanted to return. When I reached to the register told the associate that ," I do not have the receipt" Lady pretended that she did not hear me the first time, and asked me again, ' I replied and said, " I already told you that I didn't have the receipt. She was panicking about the response In a rude way, demanding for my driver's license, complied to the request,stood there for a long time I kind like wander about what was going on, it seems like she made a short story long. Before proceeding on to the store I reviewed the return policy I had no problem getting the store credit. But was displeased with her reaction and mistreatment, due to a missing document, as a result of this incident. I will refrain myself from shopping at TJMaxx stores. Every human being deserve to be treated with respect.

Had a bad experience shopping at TJMaxx in Bridgewater, NJ today. The manager Pilar was impolite and mean. They convinced me to apply a card with 10% off coupon but refused giving me the coupon since the process was been reviewed. I wasted 20 minutes for this scam and didn’t get any support from the manager. I had to leave the store with tears. I will not visit there anymore.

Always fun to go to the local TJ Maxx and treasure hunt. I only buy when the prices are 1/2 retail or better. Lots of variety- I can shop for the whole family.

The customer service people are behave with customers based on the look and color, I noticed one of the cooking pot missing label and when I asked for price she said its 100 bucks but and for another person she said it 50$ i was so mad but dont want to get her in trouble and manager is more ridicules than her.

I ordered a shirt and it got here quick and it's not broken or anything along those lines. The only thing is that I don't feel like its worth 30 dollars. Other than that its pretty good!

This is for your online orders. Please limit the amount of Rae Dunn items to customers. You have the resellers and people making raffles for these items you sell online. They will have the link and buy 20-100 items and resell them on, Mercari, Ebay, Facebook and Instagram for ridiculous prices. I will not be making anymore purchases online till you fix this problem. It is not fair people to be paying these inflated prices and basically your company supporting this situation. Somehow I will get others to speak up and stop buying from these crooks. Update;Tjmaxx doesn’t even care as long as the are making their profit. They are as greedy as the resellers. Totally disappointed and will not be shopping on their website.

I like shopping in their physical stores and though the online order would be smooth as other venders. But this is my worthiest online order experience. I placed an order on 9/13/20. They notified me of about cancelation of my order as below: "We’re sorry, we were unable to fulfill your order for the item(s) listed below. You won’t be charged for this transaction. If you have any questions, please call us at 1-800-926-6299." We I called, I was being put on hold for a long time. I emailed back and asked if my whole order was canceled, but I never got a reply form TJMaxx. The order suprisingly arrived on 10/5. But their return policy was to return within 30 days of purchase. With this shipping timeline, you got about a week return window only. I don't understand why they don't give customers 15 days of return window counting form the date you received your order. This is happening to my another Marshalls order as well. My Marshalls order was placed on 9/27, they emailed me about cancellation on 10/19.

While I love going to TJ Maxx stores, I thought it would be just as easy purchasing something online. I purchased ONE item on September 11th and have not heard back or received any emails since then. I'm writing this review on October 2nd, way past their promised 10-15 day delivery date! I called their customer service today and was told I can put a "request to cancel" as opposed to cancelling altogether, which means I have to wait even longer. I've already waited WEEKS before trying to cancel, and they are making me wait more. All this trouble for just one item which probably never left the warehouse. This item was a piece of furniture and a little pricey which makes this whole experience quite unfortunate and inconvenient. This is the absolute worst online shopping experience I have ever had.

I am a proud current employee at the Las Vegas DC. This company is more than exceptional, almost a family atmosphere within its walls. Sure every business could always improve at something, but this company strives to do its best concerning associates and customers alike. Management is helpful, associates could use some work, and supervisors, especially mine, are very much appreciated. They do an awesome job!

Weird policy, I have been a customer for long time, visit the store weekly, went today to get a piece of jewellery that marked down few times , I was paying for other pieces and I saw the one I wanted to buy taken by the customer service people there , I asked them if I can buy it and I have been told that it was marked out and I asked what is that mean , I have been told that it is damage and will be return , I told them I needed it and I will pay whatever marked down on it , they said no they can’t sell it , it was there just two minute for sale before they took it, that is weird not to sell something that was for sale two minutes before they marked it out, wasn’t very happy.

I've been a longtime customer of TJMaxx in West Lebanon NH. Today I was told to throw away my empty tj return bag myself. The trash can had a liner that was in the can half way so I couldn't put my bag in the liner. I mentioned it nicely to the lady standing right there attending to the hand sanitizer-she looked at it-then just looked ahead-too lazy to fix it. I also noticed the only music you could hear was when you were standing at the registers-nowhere else in the store. It seems like the least they could do would be to have music like they did before covid and put a liner in the trash can if they're asking you to throw away the return bags. Not wanting to shop there again.

A zero star goes to the one in Concord, CA. Unprofessional and unhelpful. My sister purchased a small pot a couple days ago, came back home boiled some water hoping to clean it (that's what we do with new pots), and then the water started leaking from the handle of the pot, it was leaking BADLY and started rusting on the bottom (after two mins), so I stopped using it and turned off the burner to avoid a potential fire. Then we went back to the same location today hoping to return it (thinking that it was returnable for sure, since it's a freaking quality issue). The employees were super impatient and told us "no you can't return it, it's been used, and we can't put it back on the floor, sorry" even after I told her that we only used it once to find out that it's a DAMAGED PRODUCT that shouldn't even be on the floor in the first freaking place. I'm def not coming back to this location and thinking about cancelling the membership, I know they probably don't care about their customers, there's little that I can do but I'll tell all my friends to not shop at TJMAXX since you sell poor quality items and have terrible attitudes towards customer, what A SCAM!

COVID WARNING! I shopped at TJ Maxx in East Windsor, NJ this afternoon. I was in housewares going the right direction according to the arrows at the end of each aisle when a man entered from the opposite direction and stopped next to me. I gently said, "Excuse me but the aisle is one way." He firmly said that he was well aware of his position. I said that we were not properly distanced from one another (about 2 feet at most). He repeated that he was aware of where he was. I was stunned and looked at him in surprise. That means that he intended to violate the recommendations. This was my first time to be confronted in a predatory manner about the observance of Covid protocol. I have been in grocery stores and TJX and there are always people who are not aware of the one-way aisles but no one has been pointedly aggressive. While I do not like mentioning this next bit of information, I am going to take the risk. He was a black man and his tone made no mistake that he was acting out or trying to initiate a confrontation. I quickly left and went to checkout where I asked to speak to a manager. I told her of the incident and she said that she could not do anything about this. She is not allowed to make announcements about distancing and the use of the aisles. "We cannot force people to comply" were her words. I was stunned. I hear these announcements in other stores. By the way, my handbag with a bright purple ribbon in remembrance of John Lewis was prominently displayed in my cart. This man needs help understanding that his anger is not going to further the work of Black Lives Matter so we cooperate for the good and safety of all. I am upset by this experience with the man and certainly with the lack of management leadership from TJX. On a positive note, I love shopping at TJX stores. I have been a loyal customer since they opened but will have to stay away now until the Covid is not a threat. A TJX store is not a safe retail experience.

I'am going to talk about Beaverton TJ Maxx. It is always a line to check out. Any days a week any time. Employees move slow and without desire to help. Even a coordinator/ manager there not friendly and not kind. But I still like things what they are selling.

The cashier/staff were extremely friendly and kind towards everyone, the selection and variety was good, and the prices were, as always, spot on! Overall, my experience at my local TJ Maxx store was very pleasurable. I will be back!

The most horrible experience ever, I placed an order for a designer handbag and the order processed successfully, after 7 days I get an email stating the order has been cancelled with no explanation given, i called customer service and even they dont know the specific reason why the order got cancelled, the rep said it could be because item is not available but she was not really sure. Thinking it could be an error. I placed another order of the same item and bought another handbag in addition, later I decided that I would like to cancel the order for 1 of the handbags because my wife did not like the color. i called customer service after 3 hours of placing the order the representative said we dont cancel orders...what? I asked specifically do you dont cancel orders for handbags, he replied NO we dont cancel orders period. I would have to receive the item and then go return it in the store. Although you are getting the best price, you will get the most lamest service as expected from a low class company like TJX. Never buying anything again from here. My recommendation, save the headache and shop elsewhere.

I've always liked TJX companies. You can find designer products at amazing discounts. I can't speak for their use of sustainable sourced or cruelty-free products as I don't have enough information, but I always enjoy going into their stores and finding great deals.

TJX Companies, Inc., knows that rabbits and other animals suffer and die violently in the angora and fur industries, but they don't care. TJX companies are subhuman trash.

Stores are pretty good. Sometimes they have the same product that is being carried at Nordy rack stores at the same time. However returning at TJX is a hassle for any online orders. You must have their original polybag packaging (which most stores don't require). Also they don't have automated tax calculation to make sure you get the correct tax back. So beaware. They have to manually change it. But honestly, they have some high end brands on their online store which is really amazing. But you can't search for these brand names bc they are hidden.