The TJX Companies Reviews

TJ maxx does not have an online store but I think that's one reason why they are successful. I love shopping at any TJ maxx store because they offer great deals on men's clothing, cologne, and shampoos.

The website says returns are easy but they are not. I got an ottoman that is quite big to lug around. I went in store and they claimed they cannot return my item without a SKU which is not in your order confirmation email for some reason. I never recieved the second email they want.(i checked my trash too) The claim that returns are easy is false and should be removed from their website.

I have been a long time very supportive customer of TJMaxx. I have in my possession $80 worth of certificates I received for spending money at TJ. They tell me they are expired. Won’t honor them. Lousy loyalty for this company. I just did away with my credit card. I can use another that actually gives me cash back for purchases. How stupid of the management of TJ Max . They had a captive audience. My credit was impeccable. Balance pd Every month. They need to wake up. I plan to tell as many people as I can about my experience and tell them how to get a cash credit card.

I've shopped at TJMaxx companies (including Marshalls and HomeGoods) for years, and have no complaints. It's easy to find cute clothes for work (where I have to dress professionally), the weekend (LOVE that I can find Michael Kors jeans for such low prices!), and my near-daily workouts. Obviously I check everything before I purchase it to make sure it actually fits me and there are no defects, so I can't think of any problems I've ever had with the clothing I've bought from them. The rest of the products I've managed to find on their shelves have all been satisfactory - both in quality and price. And since no two stores are identical, it's great to feel like I might find that ONE top or that ONE decorative figurine in a store I haven't shopped in before. Definitely recommend.

I will never shop on their online store ever again. Takes them forever to process and send a package. When I called customer service she claimed that the warehouse was small and not many workers... well if it's small why the hell cant yall do your job.!😕 anyway I placed my order 3/11 6am and it's now 3/15. My order still hasn't been processed. Never again

I enjoy prices and was really impressed by that "yellow tag" sale. Thanks.

The TJ Maxx in my hometown is pretty nice. Employees are super friendly and the store is always clean and organized unlike its competitors. They usually have great home decor at TJ Maxx. I'll go here before going to its competitors if I can't find what I'm looking for.

I was just looking around the store and the North Olmsted manager Alexa asked if she could help me and I said no. Then she went on several times about asking me if I wanted help. I didn't know why she was going on and on and I felt that she singled me out and was harassing me. I did let her know how I feel but all she did was argue and say how she was just trying to help. She singled me out and she harassed me. I was minding my own business just shopping. She should not be harassing or driving the customers away from the store.

unprofessional unknowledgable staff at stores. cant use paypal if you may need to return from online order unless youll take store credit according to victor staff it has to be for store credit smh × 1000. and dear mercy dont try to return any items from online order even w tags and receipt. they have no clue

I recently purchased a pair of cloth boots for my wife's birthday from the Miami Beach TJ Maxx, and the seam attaching the boot to the sole came apart the 2nd time she wore them! I took them back to my local store for a refund, but the refund was denied by the store manager, the reason being that the boots had been worn! What bothers me about this, is that the seam was obviously defective when I bought it, or it wouldn't have come apart so quickly. I asked about a store credit, but that was also denied. Walmart, Target, and Ross stand by the quality of their products. Why doesn't TJ Maxx? Needless to say, we will not purchase TJ Maxx clothes or footwear in the future.

Good products, but some brands (Old Navy, Ralph Lauren, Brooks Brothers) makes clothes especially for discount, so its best to evaluate the products in store rather than online. Online shipping can be slow. Otherwise, if you know the brand, it's a great way to get good products severely discounted. Never had a negative encounter with any sales person, everyone has been really cordial, I've always had a good experience.

......Gianna.... the cashier at the Merrillville Indiana TJ Maxx is unprofessional and very rude. I just might have to jump on the Amazon bandwagon like everyone else and buy online. It would have saved me time and and I would have never had to deal with such a nasty attitude while handing over my hard earned cash to someone who could care less about your company or her job for that matter.

I place an order for $178.00 on Nov. 14. I received an order Nov 26. Unfortunately, this was not MY order. My order was sent to someone in another state while I received hers. When I called customer service I was told that I would need to send what I was sent back to them and they will process my refund. This refund will take 10-14 days for them to process and my bank another 3-5 days to post, on top of the 2 weeks it takes for them to receive the shipment back from me. Customer service said that was all they could do since the package isn't considered lost. Now I am out the money and the gifts meant for my children for Christmas. I will NEVER waste my money and energy at Tj Maxx. I feel like they stole from me.

Marshall is a great place with great people working the store 797 is the best smiling friendly service always

I get some good clothes from TJ Maxx but to be honest the materials can be eh. Do not order online- terrible gamble, you never know how it really works. Online gamble reminds me of Romwe and Shein and it is acceptable in stores when you can try it on. TJ is good for a budget but so is Target. I recommend to people with plenty of time to try things on.

I bought a comforter from the TJMaxx website and paid for it using PayPal. It arrived extremely wrinkled and did not look like pictured online. I tried to return it at the TJMaxx store in Bensalem, PA within two days of receiving it with receipt in hand and was told I could get store credit. Racheal (Assistant Mgr) tried showing me a flip book with their store policy, which does not help after buying from their website. She refused to let me speak with the Store Manager and would not give me the name of their Regional Sales Director. She smiled throughout the ordeal, which was infuriating. TJX companies have an unfair return policy. PayPal is now involved and informed that they will ask TJMaxx to refund my money and if they refuse, the money will be taken back from them as a credit owed to PayPal.

I would recommend going into the store because I ordered kids stuff from here and what I was shipped did not work

Shopping in store is good but online TERRIBLE! Do not order online! I've ordered online twice now and even to send out my order takes 7-10 business days for them to process each time. They are a huge company and should at least try to send out orders within a reasonable time frame like 3-4 business days but each time I have ordered from them they have taken 7-10 business days to process my order and get it sent out! THEY ARE TERRIBLE!!! I can't believe it would take them that long to send out someone's order!!!

I ordered 2 dresses and 2 pair of capri on the 6/4, received them on the 6/12th, returned everything cause the dresses were too heavy for an outdoor wedding, and the capris just didn't look good on me. TJX received the items on the 15th. I have email a number in times to the company and called. All I get it is being progressed and that takes 10 business days. The bill was 117.66 and I still don't have my refund. I called last week and was told that the refund be in my account Monday. I called today 7/17 and they said they didn't get the items till 7/9th. I wouldn't get my refund for another 10 business days. It is ashamed that they treat their customers this. I am out $117.00 with no items. I told customer service that I was going to put this FB, cause I believe this is what they call stealing from customers and she didn't really care. So don't but on line from TJX

Love the products