The TJX Companies
Read all reviews for The TJX Companies →
The most horrible experience ever
The most horrible experience ever, I placed an order for a designer handbag and the order processed successfully, after 7 days I get an email stating the order has been cancelled with no explanation given, i called customer service and even they dont know the specific reason why the order got cancelled, the rep said it could be because item is not available but she was not really sure. Thinking it could be an error. I placed another order of the same item and bought another handbag in addition, later I decided that I would like to cancel the order for 1 of the handbags because my wife did not like the color. i called customer service after 3 hours of placing the order the representative said we dont cancel orders...what? I asked specifically do you dont cancel orders for handbags, he replied NO we dont cancel orders period. I would have to receive the item and then go return it in the store. Although you are getting the best price, you will get the most lamest service as expected from a low class company like TJX. Never buying anything again from here. My recommendation, save the headache and shop elsewhere.