The TJX Companies
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The online order is unacceptably slow & they don't reply your email
I like shopping in their physical stores and though the online order would be smooth as other venders. But this is my worthiest online order experience. I placed an order on 9/13/20. They notified me of about cancelation of my order as below: "We’re sorry, we were unable to fulfill your order for the item(s) listed below. You won’t be charged for this transaction. If you have any questions, please call us at 1-800-926-6299." We I called, I was being put on hold for a long time. I emailed back and asked if my whole order was canceled, but I never got a reply form TJMaxx. The order suprisingly arrived on 10/5. But their return policy was to return within 30 days of purchase. With this shipping timeline, you got about a week return window only. I don't understand why they don't give customers 15 days of return window counting form the date you received your order. This is happening to my another Marshalls order as well. My Marshalls order was placed on 9/27, they emailed me about cancellation on 10/19.