GOOD SERVICE
GOOD SERVICE
Over a year ago
There was no map to pick my seats, only a list of row and section. I don't really know what I'm getting, and other ticket platforms provide a map that you can pick your seats.
GOOD SERVICE
Easy to pick, retrieve and use our tickets! Found the tickets we wanted and within a minute had an email to download and place our tickets into our electronic wallet.
Every other sight kept canceling my order without my knowledge. Thank you for completing my purchase and giving me something to look forward to.
Took my money, then said the event was sold out and still hasn't responded to emails asking for them to cancel the transactions.
Bought our tickets months ago. They never sent the tickets. Then hours before the show we find out the tickets we bought are no longer available. They sold them for more!! Offered us a sub par replacement. Not worth it. Now we lose out on a concert we bought months ago. They notified us a few hrs before we to hit the road to go to the venue which is hours away. Never again. They are a sham & from what I have found online, this is common practice from what I read online. Buyer beware!!
Great show!!! Loved it!!
I was a little worried when I didn't get the tickets right away, but those fears were put to rest pretty quickly. All and all a great experience and the show was fantastic!!!!
The ease of the app and navigational features
Apple Pay didn’t work
Still waiting for an email. Ticket transfer was not instant. I really hope this isn't a scam and I have to contest the transaction and miss out on the event.
Good and nice great
great experience
Great product, quality service.
i never have my tickets
Nice priceticjets for heart at allentown
First off your company is a scam. You screwed us when we bought our tickets from you for 5x face value. Will never make that mistake again. The show was great but the sound was not the best and I wonder if they even did a sound check at all.
First time user. The process was easy, the mobile app was a breeze to use, and the concert experience was fantastic. We didn’t have any negative issues at all!
The musicians were good, but they predominately played songs from my least favorite Led Zeppelin album, Physical Graffiti. The last few songs were better and were from earlier albums which I love, but they did not play the one song I really wanted to hear (Stairway to Heaven), but had been included in the advertisement as a song they would do, so I am a little disappointed.
I purchased tickets for Toto concert months ago. Got email confirmation and email showing receipt of payment. Got #. The concert was on a Monday so I went to my ticketmaster app to get the tickets on the friday befor. No luck. It showed no tickets. Tried everything that it tells you to do. Then I called support and they even couldn't find anything in my account. Then I started to email support. It went back and forth with them telling me what to do with questions and links throughout the weekend. Finally I got my tickets Sunday night with the last link they sent me. Very frustrating with this whole mess where is supposed to be easy as your company says. The sad thing is that it's the 2nd time this happened
easy access
Based on analysis of 37 reviews rated 1-2 stars for TicketSmarter
“Following multiple calls over two days with customer service staff that included one to two hours of discussion, emai...”
“I really hope this isn't a scam and I have to contest the transaction and miss out on the event”
“Refuse to fix it, refused a refund for me to get what I ordered”
“Took my money, then said the event was sold out and still hasn't responded to emails asking for them to cancel the tr...”
“Terrible communication, nothing from them before event”
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TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
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Reviewers consistently report positive experiences with TicketSmarter. Customers often highlight easy, tickets, great, good. A minority mention drawbacks around tickets, service, never, event. Overall sentiment is strongly positive with an average rating of 3.9 stars across 160 reviews.