SunExpress Airlines Reviews

Flüge innerhalb einer Pauschalreise im Juli 2025. Düsseldorf - Antalya / Antalya -Düsseldorf. Nach schlechten Erfahrungen der letzten beiden Reisen mit Sunexpress waren wir diesmal sehr positiv überrascht! Beide Flüge pünktlich! XQ181 & XQ186 In Duesseldorf fuhr das Flugzeug sogar beide male an den Finger, somit kein Bustransfer vom Airport zum Flugzeug und anders herum. Durch das neue Terminal in Antalya alles organisierter, ruhiger und wahrscheinlich deshalb auch pünktlich. Dieses Jahr hat alles gut funktioniert! Von mir eine Empfehlung

Our experience with SunExpress was terrible. On April 5th (about three weeks ago), they lost our bag. We had to wait five days until it was finally found and returned. All our clothes and toiletries were there. On our return flight, we were denied boarding. We had to buy new tickets ourselves to fly to a different city 165 km away from our original destination. We can't apply for a refund because the website doesn’t work — it says the flight number doesn’t exist, even though it’s clearly shown on our tickets.

Was a nightmare. Not easy to follow, very traumatic. Would not recommend booking seats through the app.

What an absolute shambles of a website.u Not easy to use. Tried to charge you for luggage that you've already paid for with TUI.

Tragically long wait for baggage at destination- the excuse will be ‘our partners’. Manage your partners. Every single time it is the same. 1.3 hours waiting for baggage where other airlines arriving later get their baggage sooner is not acceptable.

Normally, we always enjoy flying with SunExpress. Two weeks ago, we booked two tickets again. Without our knowledge, the amount was refunded a few days later, without any email or notification. After we found out, we called customer service. It turned out to be an error on the website, which was annoying but SunExpress's fault. However, the tickets had increased in price by 15%. It was not possible to rebook the tickets at the original price. We requested several times that the differencshould bcompensated. Unfortunately, they did not agree to this.

I checked in on-line. I never accept any additional cost when checking in, but with Sun Express this was apparently not possible. It would simply not let me complete the check-in without making additional cost. So I ended up allocating 1 of the 4 seats, which costed me 9,13 GBP (I tried switching to EUR, but also this seemed impossible). I tried to get some on-line support but there was no response from the on-line webchat assistant. I will get over this, it's just a small amount. But I hate that it takes me so much time to check in online. Hopefully my further experience with Sun Express will be positive.

Flug von Wien nach Antalya Abflug wäre um 10.15 gewesen und um 11.45 noch immer im Flieger in Wien . Wir sitzen seit 1 Stunde im Flieger . Das ist bei SunExpress sehr oft so . Immer unpünktlich.

Wir haben Probleme beim Online Check-in gehabt. Die Seite hat nach Eingabe aller Daten und Flugplatzbuchung nicht aufgehört zu Laden. Wir haben bestimmt 20 Minuten geladen. Dann haben wir WhatsApp genutzt um Hilfe zu bekommen. Uns wurde dort angezeigt das wir mit jemandem auch sprechen können. Angeklickt und zur Seite von SunExpress geleitet, nutzten wir die Nummer für deutsche Kunden. Dann durch die automatische Ansage geleitet und tatsächlich war dann ein Mensch auf der anderen Seite. Die Dame war sehr freundlich. Ist die ganze Zeit am Telefon geblieben und hat uns geholfen. Ich war wirklich erstaunt und überrascht. Wenn das überall so funktionieren würde, wäre jeder Kunde glücklich. Wirklich toll.

Kolay işlem

We had an online check-in with an additional booking, baggage priority. It was a waste of money. Our luggage was almost the last to arrive at the baggage claim at our destination, and there was no other sign of priority.

Habe bisher immer Glück gehabt! ☺️ Keine Ärger, kein Stress, warten wir mal ab wie es diesmal sein wird!

Things were ok untill I needed to take important medication. When spending way over the odds for 3 warm drinks and food I asked the cabin crew if I could have half a cup of water to take some medication because my coffee was to hot to take pills. I was told I couldn't have water unless I BOUGHT IT !!!! I said I only needed a little but it was a firm N0 I had to buy a bottle at 4 euro, this is money grabbing at it's finest. I understand that it's a business but I'd already spent a fortune so wasn't trying to work a fast one. I feel extremely sorry for anyone travelling sun express that doesn't have the funds and either needs to take medication or becomes ill and needs a sip of water because you're out of luck getting any compassion from this airline. Made hundreds out of me and my family and wouldn't give a mouth full of water, don't even think Ryanair are that bad I spent on my card on both flights, nothing is showing on either my pending transactions or balance. Because I'm an honest person I contacted the company incase theres a glitch and I hadn't paid. Only to be told they have a 100 days to take it so rough luck basically So now I've 3 months to remember that I've 100 or so pound going to sun express. Image if you didn't notice and then they take it in 3 months time, could put many overdrawn.

I returned my suitcase spotlessly clean in Adana and received it back in Berlin covered in oil. The worst part was that the clothes were in disrepair due to the oil that had seeped into the luggage compartment, which I couldn't understand why. The worst part was that I noticed this while unloading the luggage from the taxi and couldn't complain. Thank you Sun Express for ruining my holiday!!!

Booking operation is terrific

I'm 76 with Chronic health issues.Only efficient on my smart phone not computer, managed to book flights and meals without too much stress. Rather pleased with myself.

Ich kann keine Möglichkeit zu Kontakt finden. Ich bekomme die Mails von SunExpress auf Englisch. Ich möchte sie auf Deutsch!

Booking procedure, especially for luggage, is intransparent and confusing. This is not customer friendly!

Belin havalimanında işlem için uzun saatler bekledik. Uçuş iyiyvi. Ancak indikten sonra valiziniz 1.5 saatte geldi. Ve valizimizin tekeri kırılmıştı. Yer hizmetlerinin hızlandırılması ve iyileştirilmesi şart. Aynı bagaj şeridine 3 ayrı uçak valizleri eş zamanlı konuşmamalı.

Freundlich, pünktlich. Und früher gelandet als geplant. Sitze leider sehr sehr Eng und Kaffee mit 5 Euro zu teuer. Alles in allem aber zufrieden.