Southwest Airlines Reviews

Ive always had a great experience, however with the mask mandate, flight attendants are behaving like medical professionals. When traveling with my 4 year old grand daughter, her and I sitting next to each other, her tiny little body, has absolutely no potential to loose droplets to the danger of any other passenger, however the flight attendant kept telling her to put up her mask, It infuriates me that as her and I tried to enjoy a flight we were harassed. Further more she and I were the only ones in the row, there was no threat to the people in front of me or behind me of either of us lowering our masks, Flying used to be enjoyable. Not the case.

My husband and I just got a cancellation email and no other warning. They just said “We no longer fly on this day”... that’s it? We are so angry, confused and sad that our vacation got cancelled... Just like that. Poof, gone. No explanation, Joe representative #35 was rude and did not give a professional explanation or help us figure out a resolution to the problem. Southwest has never let us down, we sadly will choose another airline to fly with with, other than Southwest. Just a little happiness during these hard times is all we wanted. :(.

Back in January (before the pandemic madness) I had to cancel a flight and received flight credit from Southwest Airlines for a future booking. I am a UK citizen and of course the US border has been closed for a while and isn't opening any time soon. The credit is expiring soon, and Southwest refuses to extend the validity. I understand it's difficult times right now for airlines, but if I could have flown, I would have, I'm not allowed to enter the country. So this seems really customer unfriendly (in all their responses to me they say how they strive for excellent customer service which is just so laughable when that's not what they are providing at all). I have credit with several other airlines and they have extended the validity no questions asked. Once I'm able to fly in the US again, it certainly won't be with Southwest.

Change in policy - fully booked flights. This is a terrible mistake on Southwest Airlines. Southwest has been an airline renowned for your customer care and thoughtful on how to ensure customer's safety. I just can not imagine the greed being displayed here while we have some of the highest daily new cases being reported across the country and more than that, we are going into the winter months. You need to seriously reconsider and rescind this mad policy as it shows you care for nothing but near termed profit. I surely would like to see your top executive flying in this condition and see if your family members will welcome you home. BTW - my brother just got Covid-19 & was intubated for 6 days. Regards, Tho Nguyen A Lister

Southwest recently kicked a black man wearing Trump apparel off his flight for lowering his mask while eating. This is an absurd show of bias and partiality in favor of left-leaning politics. The video of the incident went viral - just search "black man kicked off Southwest flight." Extremely disappointing in this airline's behavior.

Really disappointed with this airline as they showed racism throwing a black man off the airline for not wearing a mask while he was eating. There were others on the plane eating and they only targeted him. These employees that did this should be fired!!

If I could give zero stars I would. Trash airline .

Seems to be too political to fly!

You need to fire the flight attendant who kicked out the passenger for taking off his mask to eat ?????????, it was purely political.

Just witnessed a passenger get kicked off your flight for not wearing a mask when eating. Real reason he was kicked off was for wearing a black voices for Trump hat on. Other people pulled down their masks when they ate so your crew are hypocrites and obviously intolerant anti trumpets. I will never use southwest airlines and will tell all my Trump supporting friends and family to not use your airlines. Keep politics out of the sky

Good flight and will do it again

Southwest has now stated that they do not have to notify you of a change in flight status. Booked a flight July 1 for Sept. 19. SW changed the flight Aug. 3 without notifying anyone. Found out 16 hours before leaving that flight was changed and now I will miss the wedding due to the change. They could put me on Delta and I would make it in time but they are not willing to do so. Why should I have to pay 3 times as much because they did not notify anyone anyone (this was verified by their agent). They refer me to contract of carriage page 43 para 3 stating that they have the right to change flights and will notify as soon as possible. Well they had from Aug.3 to Sept 18 to notify me yet the only way I found out was Sept. 18 when I went to pre board. Their response was oh to bad that we did not notify anyone of the change. They should have put me on the Delta flight at their expense. They had 46 days in which they could have notified people of the change. will never fly Southwest again.

Predjudice representatives and the company itself very misleading, was advised to change my trip due weather, canceled my trip however because my travel funds was expiring I couldn’t make a new reservation and lose my travel funds all for the email I was sent and then being greedy

Southwest changed our trip from noon - one way- to a plane change in VEGAS and not getting in until 6pm. They will not help us with a refund. We wanted to go on this trip, but our friends are all arriving before noon and we can't have them wait until 6pm for us! And changing planes in Vegas is unacceptable. You can have our $275 and we will NEVER use you again!

What happens when your luggage doesn't make your connecting flight on southwest airlines. My luggage was to arrive late and I was told by baggage claim at 9pm that I would get a call when it arrived on a later flight at 10pm. I received a call around 10pm that they didn't have my bag yet and would call me when it came in. The following mid afternoon I received a call that my bag had been stolen off the baggage belt. Knowing my luggage would be there at 10pm, is it to much to ask that it be secured in the baggage claim area? The associates failed to do so. I received an email that Southwest took no responsibility for my loss and I might file a claim with a secondary insurance if I have one. Thanks for the advice! The value of my Pro travel bag and contents is more than $3500. Of which it looks like I am plain out of luck! Through no fault of my own my fly free bag ends up costing me three grand.

I have been dealing with Southwest on Rapid Rewards points for weeks. Finally got the points after more than three weeks of originally purchasing them and, because of this, had to have a representative book my husband's flight. She booked the wrong flight. I didn't notice right away (and she did not state the flight she booked on the phone), but I called when I did see it. They were already closed. Called the next day to be told they would not fix the mistake. I could pay the difference to change my husband to the flight she was supposed to book him on. It's a $478 difference for a flight that was originally $91. The representative I spoke to after the fact was rude and would not explain why the flight couldn't be fixed. He would literally sit in silence on the phone for upwards of 30 seconds making me think I'd been disconnected because "he won't be told when to speak." I actually had to say at the end of my statements, "please feel free to wait as long as you like because I know you don't talk on command." Disgusting. They have messed up on every level with this trip and have taken zero responsibility. I'm so glad they are treating the very few customers they have with such blatant disrespect. Can't wait until I can travel freely again and pick an airline that isn't so incompetent.

Today, on 08/22/20 Flight 1541 at 07:40am, a southwest pilot (never revealed his name) went above and beyond for a 12-year-old who was extremely terrified flying the first time by herself (yes, she thought she was brave enough to do it). The crew tried to calm her and she continuously screamed that she wanted to go home. One flight attendant held her hand, everyone tried to calm her, and the pilot apparently let her into the cockpit (prior to taxi away) to hopefully ease her fears. She eventually called down. The same pilot then proceeded to escort her off the plane, bought her breakfast from Chick-fil-A, and took her to her next gate! I can't even begin to express the gratitude. I would write a letter of appreciation to the CEO if I knew who he was...yes...I spoke with him while I was on facetime with her. Although I'm sure that the crew was probably at the brink of putting her off the plane, they comforted her and completed their flight. THANK YOU, THANK YOU, THANK YOU. I love Southwest...always have!! ❤️

Purchased tickets in April to travel in September. Southwest changed flight 4 times and 30 days before trip cancelled my reservation completely. Spend many hours with customer no service department NO help. Tried to move my trip week earlier to match their schedule - they refuse to help. Always had good experience now will not recommend southwest airline.

They kicked out a 3 year old autistic kid because he couldn't keep his mask on. The CEO has made declarations being actually proud of this. This is a no no, travel with somewhere else, you can have more power with your wallet than with your vote

Had a flight booked for July if this year, but due to lockdown wrote to SWA to let them know my flight out of the UK had been cancelled. Every other airline and hotel I was due to experience during this stay refunded me, but SWA would not. Ultimately they did agree to refund me only to renege on this moments later. When is asked for copies of my original correspondence, this was refused and to make matters worse, they closed my complaint and refused to answer any more of my enquiries. Utterly deplorable company, will never use them.