Southwest Airlines
View company profile →
What happens when your luggage doesn't…
What happens when your luggage doesn't make your connecting flight on southwest airlines. My luggage was to arrive late and I was told by baggage claim at 9pm that I would get a call when it arrived on a later flight at 10pm. I received a call around 10pm that they didn't have my bag yet and would call me when it came in. The following mid afternoon I received a call that my bag had been stolen off the baggage belt. Knowing my luggage would be there at 10pm, is it to much to ask that it be secured in the baggage claim area? The associates failed to do so. I received an email that Southwest took no responsibility for my loss and I might file a claim with a secondary insurance if I have one. Thanks for the advice! The value of my Pro travel bag and contents is more than $3500. Of which it looks like I am plain out of luck! Through no fault of my own my fly free bag ends up costing me three grand.