Southwest Airlines
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Southwest has now stated that they do…
Southwest has now stated that they do not have to notify you of a change in flight status. Booked a flight July 1 for Sept. 19. SW changed the flight Aug. 3 without notifying anyone. Found out 16 hours before leaving that flight was changed and now I will miss the wedding due to the change. They could put me on Delta and I would make it in time but they are not willing to do so. Why should I have to pay 3 times as much because they did not notify anyone anyone (this was verified by their agent). They refer me to contract of carriage page 43 para 3 stating that they have the right to change flights and will notify as soon as possible. Well they had from Aug.3 to Sept 18 to notify me yet the only way I found out was Sept. 18 when I went to pre board. Their response was oh to bad that we did not notify anyone of the change. They should have put me on the Delta flight at their expense. They had 46 days in which they could have notified people of the change. will never fly Southwest again.