Southwest Airlines
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Change in policy
Change in policy - fully booked flights. This is a terrible mistake on Southwest Airlines. Southwest has been an airline renowned for your customer care and thoughtful on how to ensure customer's safety. I just can not imagine the greed being displayed here while we have some of the highest daily new cases being reported across the country and more than that, we are going into the winter months. You need to seriously reconsider and rescind this mad policy as it shows you care for nothing but near termed profit. I surely would like to see your top executive flying in this condition and see if your family members will welcome you home. BTW - my brother just got Covid-19 & was intubated for 6 days. Regards, Tho Nguyen A Lister