Southwest Airlines
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Southwest Airlines Pilot
Today, on 08/22/20 Flight 1541 at 07:40am, a southwest pilot (never revealed his name) went above and beyond for a 12-year-old who was extremely terrified flying the first time by herself (yes, she thought she was brave enough to do it). The crew tried to calm her and she continuously screamed that she wanted to go home. One flight attendant held her hand, everyone tried to calm her, and the pilot apparently let her into the cockpit (prior to taxi away) to hopefully ease her fears. She eventually called down. The same pilot then proceeded to escort her off the plane, bought her breakfast from Chick-fil-A, and took her to her next gate! I can't even begin to express the gratitude. I would write a letter of appreciation to the CEO if I knew who he was...yes...I spoke with him while I was on facetime with her. Although I'm sure that the crew was probably at the brink of putting her off the plane, they comforted her and completed their flight. THANK YOU, THANK YOU, THANK YOU. I love Southwest...always have!! ❤️