Southwest Airlines
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I have been dealing with Southwest on…
I have been dealing with Southwest on Rapid Rewards points for weeks. Finally got the points after more than three weeks of originally purchasing them and, because of this, had to have a representative book my husband's flight. She booked the wrong flight. I didn't notice right away (and she did not state the flight she booked on the phone), but I called when I did see it. They were already closed. Called the next day to be told they would not fix the mistake. I could pay the difference to change my husband to the flight she was supposed to book him on. It's a $478 difference for a flight that was originally $91. The representative I spoke to after the fact was rude and would not explain why the flight couldn't be fixed. He would literally sit in silence on the phone for upwards of 30 seconds making me think I'd been disconnected because "he won't be told when to speak." I actually had to say at the end of my statements, "please feel free to wait as long as you like because I know you don't talk on command." Disgusting. They have messed up on every level with this trip and have taken zero responsibility. I'm so glad they are treating the very few customers they have with such blatant disrespect. Can't wait until I can travel freely again and pick an airline that isn't so incompetent.