Southwest Airlines
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Deplorable customer service
Had a flight booked for July if this year, but due to lockdown wrote to SWA to let them know my flight out of the UK had been cancelled. Every other airline and hotel I was due to experience during this stay refunded me, but SWA would not. Ultimately they did agree to refund me only to renege on this moments later. When is asked for copies of my original correspondence, this was refused and to make matters worse, they closed my complaint and refused to answer any more of my enquiries. Utterly deplorable company, will never use them.