Southwest Airlines Reviews

Southwest is horrible at accommodating during this pandemic, my 1 year to use my tickets expires on 6/19/21 and trying to rebook for 6/26/21 and they won’t accommodate me, because I have to wait till they expire first, lose $100 for each ticket and hope they have seats for 6/26/21, and if not I’m SOL, even though they would be making money cause I need to purchase a 3rd ticket!!! They told me this is how the airlines makes money, so disappointed in this outcome during the pandemic!!!

Seats are cheap for a reason. Poorly staffed, unorganized, chaotic. Was misinformed by an employee ( if you can find one) and missed my flight as a result. Flew American last month was a great experience. Fly an Airline that actually caters to their customers.

Delayed flight after delayed flight sums it up perfectly. First and last time flying with Southwest "airlines". Over all horrible experience, and thats an understatement. I did not think service and experience can get worse than frontier or spirt but I was proven wrong. None of the emplyees care about the massive inconvenience you expience. Also seems Southwest would rther hold the plane for USPS loads instead of keeping customers happy and on time. Mistake flying on this airline. Never again.

Flight attendants from Omaha to Atlanta and then from Atlanta to DC on a serious mask enforcement power trip. Fly Delta

I used to only fly Southwest because not only were their prices really affordable but the customer service was stellar! Ever since COVID, their customer service has been absolutely abismal. They have cancelled my flights, sent me flights changes weekly, and booted me from a flight because they upped the price and wanted to resell my seat and the newer high price. They then rebooked me on a flight that was twice as long and arrived too late to attend the seminar! I will never fly SWA again.

Kmowledgable

It has been 40 minutes delayed. They are trying to fit more people from an international flight in. In the middle of pandemic, we are in the cabin that is "PACKED. Awful, and will not fly with them ever again.

I bought a ticket 6/5/20 from RDU to MBJ for 10/24-11/7/20 JDSND2. The ticket was canceled twice by SWA due to COVID 19 flight disruptions. I re-booked, then decided to cancel the flights due to uncertainty about being able to re-enter the USA upon my return. I contacted SWA on Twitter about getting an extension to rebook these flights for the same travel dates in 2021, but was told the flights must be taken by 6/5/21 or I lose my travel funds. This is very unfair, when SWA canceled the flights due to COVID, I had two years to complete travel. Because I canceled the flights, I was limited to one year to complete travel. SWA made exceptions due to COVID for other travelers, why can’t I get the same consideration? I’ve been very loyal to SWA since 2004. Why can’t they be loyal to me on this occasion during a worldwide pandemic?

Always preferred to fly Southwest. Unfortunately one of the attendants made the trip almost unbearable. He stopped in the middle of the preflight instructions to chastise my daughter, who took a sip of her coffee and recovered her face, to cover her nose. "Ross" said this in a rude and uncalled for way in the middle of his instruction. My daughter was embarrassed, turned red and looked like she wanted to cry. Then came the 2 snacks and a cup of ice and water. I started to snack to alleviate the air sickness in the exact manner of instruction. Mask down bite, mask up chew. This attendant found it necessary to say to me loudly " That's not how it works! You can't eat the whole flight!." I had consumed less half a bag of one snack and had a few sips of water half hr. into a 3 hr. flight. I was in no way trying to buck this guy who clearly was looking for trouble. We will no longer fly with Southwest. I feel a bit saddened that the fun, friendly and playful crews of past are gone. Also on the flight to our destination we had an hr layover on the tarmac. We chose not to leave the plane. Members of the crew sat in back and talked about the furloughs and basic lack of job security. A lot of fear. Perhaps this is why on our return flight "Ross" felt like he needed an outlet for his pent up fear and anger. The reason for the flight was to say goodbye to a loved one who past before we landed. A sad time and Southwest made it worse.

They would apologize at your arrival and offer you BS very bad quality "emergency bags" to contain the rest of your belongings so you can take it home, and some 2 cents voucher and keep your damaged property promising you that the airline will cover its cost if you go on some specific online platform that is difficult to access with codes and other information and send them your ticket information, pictures and tags - but once you follow all of their nonsense various requests and even provide them with photos and receipts, they will call you a liar, deny responsibility and basically just tell you: "go ahead, sue me". Complete unprofessionalism and abuse of power and totally unethical ways of treating passengers. They damaged and lost part of my belongings and it has been a month that they have been playing games and sending nonsense conflicting letters where they are basically insulting the passenger and demanding completely unrelated things making it impossible to work with them in an amicable manner. Do yourself a favor: RUN AWAY - DO NOT WASTE YOUR MONEY ON THIS AIRLINE AND COMPROMISE YOUR PROPERTY if you care about your checked belongings. They are offering free 2 first suitcases for a reason!!

My direct flight was cancelled due to weather conditions. Southwest changed my flight to the latest flight the next day with a five hour lay over, not arriving to my destination until the next morning. From 5:45 pm to 12 am. I tried on my computer to change my flight to a direct flight on the same day, Southwest blocked the ability for me to do so. I had to call to change my flight. I called and was on hold for two hours when they hung up on me. I called again and waited another three hours for the representative to tell me “ if your unhappy with your flight cancel and go with another airline.” The reps ID number is 144113 his name is Quinton. I was in shock that that’s the first thing he told me instead of trying to help me figure out other accommodations. I am canceling my Southwest credit card and using all the points I have and will never fly with Southwest again. I’ll fly with Untied, Delta or American instead.

Spend a few extra bucks and fly anyone else. Southwest absolutely sucks. Horrible customer service and won’t do anything to make situations right. Buyer Beware I guess

My husband and I got married on his birthday of 5/24/2017. We flew to vegas on his birthday that year and have been using Southwest Airlines since then. It's smaller, easy to find your way through terminals, cleaner and staff so far has always been extremely pleasant. Love our DFW location.

I'm an "A lister" flyer with SWA for many years, typically achieving companion status each year even during COVID. I used some travel funds ($19) that were expiring to book a trip but had to cancel shortly thereafter. When I canceled, the entire amount of my ticket was "tainted" by the travel funds expiration date (never knew that). Thus, if I applied the expiring $19 to the $200 ticket, the entire $200 ticket is now subject to being used by the expiration date of $19 of funds. I called in to SWA, as advised by the agent, to get an "extension" to use the funds only to find out they take $100 of the ticket price, remainder extended. Effectively i had one week to use the total amount of my cancelled ticket, otherwise the 100 fee kicks in. To me, this was a little slimy. There is little to no notice of this when you use travel funds. Next, and perhaps more surprising, when I asked SWA to waive the fee due to lack of notice they told me they couldn't. I was pretty annoyed. I'm a huge advocate of SWA and fly them almost exclusively. That said, I was taken back by their unwillingness to budge. I spend tens of thousands of dollars flying a year, mostly on SWA. Is it really worth losing a loyal customer over $100 to United? United has similar prices and better routes with the same types of fees. The whole reason I started flying with SWA was flexibility. Its a tough time for any airline and always difficult to keep customers in any ultra-high competitive industry. To loose an incredibly loyal customer over $100 (because I'm that annoyed by all this) is unequivocally the most ridiculous policy I've ever come across.

They have Muslims telling veterans that they cannot preboard the flight here.

I only travel Southwest in the US I wish they would do international, hint, hint.. I also appreciate i can take my cat. Delta and American are pricey and not as comfortable

I booked round trip with Southwestern airlines for me and my fiancé from Phoenix to Las Vegas to get married. We were really looking forward to it. She's never been to Las Vegas. Booked the flights two months in advance. Now with the covid virus resurging. My future wife has asthma, we decided not to fly, and just get married in Phoenix. Called Southwestern to see if we can transfer the air fare to a friend in San Diego to fly out for the wedding. I didn't ask for a refund, and the fare was going to be cheaper then our original fare. Again, wasn't asking for a refund. They refuse to do it even over a month out. I will never use Southwestern airlines again. It was a simple, and reasonable request...

Booked a flight in December of 2019 for January 2020. Friends Father was in ICU for a month so had to cancel trip. Then COVID hit in March. Grandparents that I help take care of are in their late 80's so travel and being around the general public is out of the question now. Southwest says I have to fly by 12/3/20 or I loose 100.00 of my $183.00 fare. More than a 50% penalty. They are not concerned with public health nor the current travel advisories. I have flown Southwest for many years but will be using other airlines once this pandemic ends and people can travel safely again.

Excellent service, pricing and all around everything, I am happy to fly with this company for every trip.

Southwest airlines now cancel and refund your flights when you booked early to get a good deal and then in there system shows you asked for a refund which I never did since I haven't spent Christmas with my family in 7yrs. Then when you call to find out what's going on they at the moment can't honor the price you got the first time which was under 300 and now wants to charge over 500, like I have money like that. Orlando Trevino