Southwest Airlines
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I just want to say that I’m very…
I just want to say that I’m very disappointed that people mainly get the help they need by being a loud pain in the butt. I’ve seen so many clients in vet med that scream and holler to end up getting what they want. But I politely plead for help to correct the birthdate on my boarding pass so TSA will let me through security and still catch my flight; and with zero compassion, I am told to wait in a very long, very slow moving line and then the person laughed when he said “you’re not going to be happy, the next flight isn’t until tomorrow”. It look me twice as long to wait in that line than it did to check in my bag at one of the 10+ kiosks, drop off my checked bag in one of the 4+ lines, scan my boarding pass (without anyone there so thankfully it worked) to get on a shuttle, and try to go through security in one of the 4+ checkpoints where I was told I have to go back and fix my birthdate. When I needed help from an actual human being, I was given none. I did not scream or cause a scene. I simply asked someone to please help me.