Southwest Airlines
View company profile →
I am writing you as an A-List member
I am writing you as an A-List member. I was originally booked on flight 308. Flight originally departed at 5:25pm, then was delayed to depart at 7pm, then my Houston flight was delayed to depart at 10:40pm, then 11:10pm, then 11:40pm, then my Cancun to Houston flight was canceled at 6:14pm. I was in the airport from 2pm - 7:30pm. I tried to call southwest, normally when i call the A-list line immediately picks up with my account info by my cell phone number. For some reason, this time (using the same cell phone number that’s on file) i had to type in my RR number. The system didn’t recognize my number, which is odd as this has never happened before. I selected the option without a RR number and the wait was 126 mins. Wow! The next day my flight to Houston was delayed. Original departure time was 1:05pm and delayed to leave at 2:22pm (flight 306). The check bag service was slow in the A-list line which caused me to not have time to check my bag and caused me to be rebooked on flight 1996 (Cancun to St. Louis). Now i am traveling 3hrs to STL and 2hrs to Dallas. Terrible service. This has been a stressful and long 2 days. I had to quickly figure out hotel plans in a foreign country in which all my family left the day before or earlier that day. Now I’m in a foreign country by myself when it was 70 people at my cousin’s wedding. I ultimately booked a hotel stay for $400. I spent another $300 on taxis and food for the night. I received a $250 voucher for a delayed flight this year (2022). I feel southwest should reimburse me for the cost of my original flight, hotel, food/taxis cost and voucher for the delays and cancellation. I do not expect to be treated like this as an A-List member. Hopefully southwest will rectify this situation an experience. Thanks, Deleandro Walker Rapid Rewards number = 20236113354