Southwest Airlines
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I'm writing this from the runway
I'm writing this from the runway, having sat here for an hour and a half. They boarded the plane without having pilots. Because of that, they couldn't turn the plane on, meaning no air despite it being 90 degrees outside. After 20 minutes when the pilots showed up, the air came on but they had a maintenance problem. That took half hour, then there was another unspecified delay for another half hour - all the while telling us every 20 minutes "we are almost ready, any minute." Why would you board a plane before the pilots were even at the airport? Why would you keep people on a hot plane without air instead of in the terminal? Why would you board a plane before checking it for maintenance? This used to be the best airline, before they got billions in taxpayer money as a bailout supposedly for staffing retention. Even 2 years after that bailout, they are still canceling and delaying flights constantly and lying about weather EVERY TIME when there isn't any. It's always staffing and they always lie. They have delayed or cancelled 4 of my last 5 flights. This company is no better than the rest. It does not deserve your business, as they will ALWAYS put profit over service.