Southwest Airlines
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I just got back from a flight/hotel with Southwest
I just got back from a flight/hotel with Southwest to Vegas. I was going with my daughter who is from Austin. I flew from Love Field in Dallas to Austin. Then met her and we flew on to Vegas. The flight was OK but we had to sit across from each other and barely talked because of the noise. But when we got to Vegas we stayed at the MGM Grand bc we had stayed there many years ago and my daughter wanted to stay in the same hotel we had stayed in before. This time MGM was just awful..The carpet was filthy, the bathtub stopped up or toliet stopped up as well. My son had met us there and flew American. They both got mad and left me in Vegas all alone. The reason I even tell you this is because I thought I had lost my phone and was desperate in Vegas. So it was late at night and they left, I went to a security guy to see if he could help me and he flat said no. I was shocked. How unfriendly can anyone be even when a 71 year old woman is in deep trouble and he does nothing to help in any way. It was so sad and so shocking. Finally a nice lady in line waiting to speak to the front desk clerk let me call my husband. I still cannot believe how bad it was. But then when I went to check out I found out that when you book a travel package with SW there is always an additional $40 per night that you are charged for nothing I mean nothing. They call it Resort Fees!!! No it was more like robbery fees. They just robbed me of $120 for a filthy room that cost me for a package deal of $2359.00 plus the $40 a night for resort fees. A bunch of crap. I went to Oklahoma and got a brand new rood free for two nights that were just wonderful. That was what made us want to go to Vegas. My husband and I used to go to Vegas at least 3 times a year and stay in many hotels and he said they were always nice and never had heard of Resort Fees. Never again will I ever step foot in any resort that MGM Grand owns. Worst experience.