Southwest Airlines
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I and my wife aged 70+ were travelling…
I and my wife aged 70+ were travelling from Raleigh to Buffalo on 22nd Dec 2022 by Southwest airlines. All the flights were cancelled to Buffalo, and the only option was to travel to Syracuse via Baltimore. The 2 checked in bags containing our winter clothes, our life saving diabetic medicine (Rublesus) and gifts for granddaughter whom we were meeting after 3 years were supposed to be in the same flight to Syracuse. The flight for Syracuse from Baltimore was initially scheduled at 5:30 PM which was delayed for no reason but to pick up passengers from other connecting flights. The flight to Baltimore actually left at 2AM on 23rd Dec. I had to request my son to drive from Beamsville to Syracuse. The bags did not arrive, and we filed a lost baggage claim. 6 days later still don’t have our bags, nor can get anyone to answer the phone. Unless they compensate those, who got screwed out of missing Christmas with family, lifesaving medicines, presents that are in suitcases that have vanished, I will never fly this airline again and not recommend anyone to fly. Southwest, take a small fraction of the millions of dollars you make off of us every year and do the right thing. If you care. Also make the compensation quicker to save some family bonding.