Southwest Airlines Reviews

In my former life, I worked as a consultant and traveled 2-3x per week, every week for about 9 years. When you travel that much, you get to experience the way airlines manage their customers and customer relations. In short, Southwest has been the single best, most reasonable, most helpful and most caring airline I have ever dealt with. If I'm traveling, the first place I book is thorugh Southwest. Even if SW isn't the cheapest, I would rather pay a premium with SW, than travel anywhere else. I recently missed a flight b/c i was in bed sick and couldn't contact SW to cancel before the flight. When I did call their customer service, they refunded my fair 100% with no penalties or charges. The next time I travel, I'm spending all of that money, plus some more, with Southwest.

Unreal how skewed their priorities are. This company is not run by adults and it shows. They value woke sexism and racism over safety and it’s despicable.

This is the worst Airline I’ve ever flown with. Southwest Airlines should be ashamed of themselves for how bad they are doing business. First of all we paid for our flight tickets and selected certain seats in certain areas. Now as usual before boarding the plane you have to wait until the attendant announces the zone area that you will be seated in. So if all that is the normal procedure then why on earth do I have to play musical chairs when I get on the plane. If I paid for a window seat than I expect a window seat not a middle seat for 4 hours. That is a sad surprise for a customer and I couldn’t even sit together with my wife. I purchased two seats that was together so what changed when we got on the plane? That was awful and terrible and no one had any clear answers for me. I will never fly with this airline again. And I will make it my mission to tell as many people as I possibly can to avoid you as well.

SW has degraded significantly over the last 10 years, and until they step away from their woke ideology, I'm not flying with them.

They are scammers, who hide the real intentions of their airline behind hyperlinks and fine print while outwardly acting like they are the easiest airline to change flights around with. They will take your money and then tell you that you are at fault for not reading fine print that is linked at the bottom of the page that contradicts their publicity campaigns.

I just want to let people know that in light of the recent devastating fire on Maui, I was instructed by Hawaii’s Mayor via televised news to cancel plans to visit Maui. I called Southwest Airlines to cancel my RT flights to MAUI. They canceled my flight but would not refund my money. Instead they are holding my fare as a credit (without interest I might add). Southwest also told me that I must now forfeit my early check in fee to total $50. So, Southwest is hanging on to my ticket fare and keeping the early check in money that they encourage customers to purchase. I actually may consult a lawyer on this one. PS: Heart felt wishes to the locals of Maui.

Damaged my luggage and wont replace it. Threw it around and busted everything in it. My handle wont extend. Ill stick with delta!!! You get what you pay for, no wonder Southwest are cheap. Employees dont care!

Relay for more than 12 hours. Totally no information was given to us. I recommend not to book them! The most baddest company i ever flew with.

Most NOT on time airline in the industry. Late 7 out of last 7 flights. I’m canceling my Southwest Airlines Rapid Rewards card!

Scabies! Need I say more?! Found this Hotel through Southwest Rapid Rewards Points and Booking.com. So I thought it might be OK for a 2 night stay. 1. First bad sign - When we arrived the "lady" at the desk laughed in our faces when I asked if there was a continental breakfast served. 2. Second bad sign she wanted $100 cash deposit even though the room was already paid for and reserved through Southwest and Booking.com. 3. Arriving at the room, the door and locks were apparently kicked it at least a couple of times, and the elevator walls were rotted out at the bottom. 4. The air conditioner really didn't work and kept turning on and off and took a full 12 hours to cool down the room even a little bit. 5. Went to the Soda machines and ALL were broken and not working, was sent to the Polynesian hotel next door (same owners) and their soda machines were broken as well. 6. After checking out, in the parking lot there was a family of "immigrants" staying at the hotel eating a watermelon with plastic spoons that was just sitting on the ground behind their car. 7. Upon arriving back in NY my wife and I began itching and breaking out with pustules all over our bodies. It looked like chicken pox. We went to 2 different Doctors and was asked if we stayed anywhere in a hotel within the last week??? We said "Yes" - To which they answered "well now you have Scabies!" Sooo - Thank you Southwest! and Thank you Booking.com! and Thank you Ocean Plaza of Myrtle Beach! Now we are tp endure weeks of suffering and medical treatment! So my advice is "stay at your own risk!"

My recent flight experience with Southwest Airlines was very pleasant. From the check in to my final destination. I have a disability, so I can’t walk through the airport to get to the gate without wheelchair assistance. And the Southwest transportation assistant’s are very helpful, personable, knowledgeable and pleasant people. And will get you to your destination on time and will either stay with you or come back to ensure that you are boarded onto the plane safely. The flight personnel are very friendly and helpful as well to ensure your safety and comfort. I’ve never had a bad experience when I’ve travelled with this airline. As a matter of fact, I have a flight booked for next month.

SW did not honor expired voucher they told me they would. Left stranded at BDL Windsor Locks Hartford Connecticut airport late evening with my 2 children. No customer service or employees at gate or ticket counter. They canceled flight due to engine trouble, an hour wait on board with poor air circulation. One single SW staff member was available to print vouchers for those who waited in line. Delaying us another hour and a 1/2 expecting a refund. However, a credit voucher was all they were willing to accommodate. Thankfully, American Airlines got us home safely for a third less of the cost than Southwest charged me for the 14 day advanced purchase tickets aquited weeks prior to our flight. When I receive my vouchers I recognize the "expires 1 year from now statement" on the ticket and brought that to the attention of the rep who printed it and handed it to me. She stated (to the effect) "Just ignore that they don't go by that, they'll honor it" My vouchers remained on my refrigerator behind a magnet for a long time past a year and I went to use them specifically for the emergency trip I would need to visit my mother who is in stage 4 Cancer and my family has informed me that I need to come now, last minute. Knowing from previous experience that the cost of airfare is ridiculously absurd if not purchased within the 14 advanced day period/window that my flight would be expensive. I saved the vouchers to use for this occasion as indicated previously and they denied them saying they have expired. Wiith health concerns of my own and work on hold, I haven't been able to come up with the funds currently/last minute to pay for my flight home to see my dying mother. I've flown with Southwest Airlines since the early 70s when they operated out of Dallas Texas in there startup years. SW was my favorite/number one airline of choice, up until this point. I called customer relations four times, I left emails to corporate as instructed to and never received a response. It's been four weeks. I called again yesterday spoke with two independent reps neither would honor my voucher and book detremental flight. Bear in mine this! These provided vouchers were obtained during the onset of our Global pandemic, Coronavirus. I and the majority of Earthings refused to fly on a plane with uncertain contagious concerns of spreading the virus. If your one of those who believe its completely safe ans cannot catch the Coronavirus or any other illness aboard an enclosed, continuous air circulation cabin area and believe that, I pity you! Nobody at that time was flying in the air on aircraft. I certainly wasn't going to spend my vouchers on a planned flight. I saved them for emergency purposes only, such as this one and solely for this purpose. It's for the sake of using them because they canceled their flight and gave me vouchers instead of my money back leaving us stranded in Connecticut with no service. I have reached out to an attorney that I'm suing in general sessions court for $25000 The maximum allotted in General Sessions. Here's one of my confirmation numbers for any of you who work for Southwest and would like to investigate further, pre-prepare for our case. SW Legal department doesnt reply or answer calls either. Don't call. You will receive no further communication from me. Here's are two out of three confirmation numbers to initiate your burden. 4GPXX0 here's a bonus for you... 4YBAEN - SHAME ON YOU SOUTHWEST AIRLINES!

Can I give zero stars? Southwest (now Southworst) rebooked us midflight (while we were in the air) because they "expected" we would miss our connection from Las Vegas to San Diego. But guess what?!? We made it to the gate (C21) as they were announcing "last boarding call" and the gate agent was STILL boarding passengers and the plane doors not yet closed. Then, gate agent "Erika" (who wears an "aloha" button but does not live aloha), refused to reissue boarding passes for myself, my wife and daughter plus another five or so passengers to whom SWA did the same thing. Erika tried saying there was a "weight" issue (but we know that's a lie!) and then said the "higher ups" said she could not give us boarding passes (passing the buck? Or a telling slip of the tongue?🤔). Then after waiting at the counter Erika told us "the doors are closed." They certainly were at that point because she stalled us on purpose. Erika then called over Supervisor Polet N who also refused to provide ANY explanation why we were all denied boarding. When we (I, ok, yes I am a lawyer) pressed Polet N about rebooking us on another flight (on any airline as required by federal law - which Polet agreed she was required to do) she put on her fake and superficial "SWA smile" and said simply, "we are not going to do that." Polet did not even try. No LUV there!!! Adding insult to injury SWA issued us a hotel voucher for the OYO Hotel (formerly the Hooters Hotel) which is a scuzzy, fleabag hotel that charges $40/ night and has $1 blackjack all day (that alone tells you everything you need to know about who SWA partners with!) The only thing I can think of that makes any sense is that SWA rebooked us midflight because they (yes, there are actual people who make these decisions) did not want to have to reimburse us for the cost our tickets if we missed the connection because of THEIR ramp delay and they cared more about an "on time" departure from Vegas (which they can claim when the plane doors are closed and they push back from the gate) than they did stranding a half dozen passengers in Vegas on a Sunday night. Oh, we did get $200 SWA LUV vouchers that we have to use within one year and only on another SWA flight - they really think I want to fly SWA again?!? But a voucher is better for the bottomline than paying for missed flights caused by the airline's delay. In short, SWA screwed us and then did nothing to assist in correcting THEIR mistake. Instead they stranded us with no explanation.

My last four flights on SWA have been delayed extensively. Once a very efficient carrier to fly, they slid into the Spirit/Frontier pool in my opinion

I really hate this airline man. They can't even get their credits system right. They have these stupid voucher programs that you have to use before a certain date if you don't book a flight but they don't actually count s flight credits because flight credits somehow don't expire. It's extremely confusing and not worth the hassle for an airline that barely goes any where even domestically. I'm at the end of my rope with them, truly

Our recent trip to and from BWI with layovers at MDW was delay-free. And even though a previous return flight from PDX was cancelled due to a major storm system back East, Customer Service gave us three options to return the next day. Airlines cannot control the weather, especially huge storm systems which can and do disrupt their operations nationwide. But they can control the remaining causes, including extended I.T. "melt-downs," mechanical issues, and crew scheduling. Due to the widespread impact of the Covid epidemic, Southwest clearly failed to accurately predict the increase in demand for new pilots and the timing to retrain sufficient pilots returning from lay-off. The result continues to be a lack of adequate staffing, resulting in additional cancellations. And as for the several major I.T. "melt-downs," I am sure that Southwest would admit there is no excuse. But despite all of this, basis my past and present experience with each and every Southwest employee, there is absolutely no comparison between Southwest and any other domestic airline, period.

i understand that the weather conditions are not the staff’s fault, but they were not helpful at all. super impatient. our flight got canceled after multiple delays. will not be flying southwest again. my family is still in the airport trying to get our baggage and figure things out.

Ahhhh! Sigh of relief. Southwest Airlines. Always, and reliably, excellent. Every time. Value, service, customer care. Slowly but surely, they have won our loyalty. Now we only travel with them. Heartfelt thanks Southwest 💕

Longtime Southwest flyer. They are not the same airline as they were concerning rewarding their loyal customers. They keep increasing the number of points you need to make tier status, cut flights to major destinations and no longer give frequent flyers drink coupons.

URGENT COMPLAINT - confirmation number 27CYS7 - RR# 20713247251 I am extremely disappointed that we drove to the Tampa International airport on 6/25/2023, waited for an hour to be told that our flight had been cancelled to DCA. The original customer service rep made an announcement and lied that the flight that we were moved to was a direct flight to DCA. It was not direct it was a layover overnight in Chicago. It was on my app where I was able to determine that she falt out lied over the intercom and to my husband, the flight was not direct, it was a layover in Chicago that was 2 days later, leaving Tampa International Airport on 6/27/2023. That change would caused us to be overnight for two more days in Tampa, and then I was told there were no hotel accommodations that Southwest could provide. We even asked Norma if we could contact Corporate and she said there was nothing that any of them could do about it. We have two small children, one that has Asthma and we would have had to stay in the airport overnight for 2 days since we they were not going to give us hotel accommodations for the inconvenience. After requesting that we be put on a flight that left on 6/25 as we originally planned, Norma put us on a flight to Baltimore and that is an hour and a half away from our home. Then we had to have our 75 year old father come an hour away at a later time, to pick us up. We get to Baltimore and had to wait for a gate to be opened, and waited for over 30 minutes before even being able to get off the plane. We only fly Southwest, this is very disappointing. We should have been given a hotel stay, and we should have been told earlier about the flight cancellation. We landed around 10:10pm left BWI 3 hours of looking for our luggage. I even called the 1800 number for customer service to see if they could help and was told that all they could tell me was that our bags were there. I asked if I could file a claim and was told that I had to work with the customer service there at the Southwest desk. The representatives for SouthWest at BWI were rude, there was only one person that was helpful and that was LaKeisha Anderson. She was the only person that wasn’t rude and the only person who helped and showed true customers service. The other customer service reps either didn't have their badges on or had badges without names. I would like to be reimbursed for all 4 of my return tickets and for this inconvenience. I can not believe this! Martha from Southwest customer service called me on 6/26 and was only able to offer a $250 credit per person for all 4 of us traveling, and thought that was enough compensation for Southwest gate assistance lying about the fly change,the automated system putting us on a flight that would leave 2 days later and was through Chicago to get to DCA, and then not offering us a hotel and transportation for those two day. Norma the flight attendant at the gate for Southwest telling us that Southwest doesn’t do hotel vouchers and she didn’t know were we would stay. To Norma transferring us to fly to Baltimore and then us dealing with rude and disrespectful Southwest employees, taking off badges so we couldn’t report them, then spending 3 hours in the airport looking for luggage. We landed at 10:15 and didn’t get any of our luggage until 1:19am. Shae worked to find two of them. At 1:27 LaKeisha ended up funding and bringing us our last luggage and was the only one helpful out the the entire staff. Shae helped looked for luggage but threatened customers. And all Southwest can offer for this experience is $250 per person. We should have a full refund at a min! Each one of those employees at BWI for Southwest that worked last night needs be terminated how they acted, except for LaKeisha. It’s ridiculous that she was the only respectful one. This needs to be escalated and we deserve more than the $250 per person that you all are trying to offer! We also deserve to know that you are doing something about the staff at the BWI airport!