Southwest Airlines
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The recent incident at Christmas…
The recent incident at Christmas reminded me of a past experience I had with them. I was with my mom in LA and she was being treated for breast cancer. We had to fly back to home and our flight was canceled due to "bad weather". We were at the airport and there was hardly anything bad with the weather. Other flights were taking off without disruption. We called the customer service and they refused to do anything about the situation or comp us for an additional night at the hotel. After that I never flew with southwest again.