Southwest Airlines
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Southwest: once the best and now the worst
This airline has gone from 5 star to 1 or 2 stars in the course of 2 years. On a trip from San Diego to Savannah and back using 2 flights each way, one flight each way was cancelled at the last minute. And this was well before the Christmas meltdown. SW offered to send us a day later - not acceptable and we found another airline at a higher cost due to a last minute fare. On the return they would not rebook us on an alternative route through another city knowing our connecting flight would likely be cancelled. We had to do it ourselves, rebook and cancel our old flights because personnel at the airport counter lied to us and said no alternatives were available. Used to fly them weekly and now will avoid them at all costs.