Southwest Airlines
View company profile →
We were traveling to Fla to board a cruise
We were traveling to Florida. to take a cruise when our luggage was delayed on our Southwest flight and forwarded to Birminghm Alabama. as detailed in our report We were delayed so long trying to find our luggage and then completing a report (MCOWN45135309) that we missed our cruise. By the way this was a direct flight from Syracuse to Orlando, we never changed planes. Initially we thought we would have time to gather some belongings as suggested by the baggage manager at southwest and we attempted to do so. If anyone has tried to gather belongings in a strange town and with limited time to buy clothing for 7 days at sea they know this an impossible task, not to mention all our medications were stored in our checked baggage. While looking for some essential items the cruise ship contacted us letting us know they would be closing the doors in 15 minutes and sailing. This was much earlier than expected. We were still 1 hour away and could not make it to the terminal on time. After explaining this to the baggage manager he demanded the compensation check back and booked us on the next flight home. Southwest refuses to compensate us for anything other than 2 pieces of toilet paper callled $200 dollar vouchers. we are out over $5000. After numerous emails and phone calls, updating claims as suggested by the phone rep., Southwest continues to claim we cancelled our vacation! NO, we were forced to cancel due to missing our cruise ship due to thier incompetence. Southwest customer service is below a 1 star and does nothing to help, just puts the blame on the customer continuing to claim we cancelled our trip.... They also hide behind emails so they do not have to deal directly with the customer.