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Jennifer Mastri

Jennifer Mastri

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Jennifer Mastri

Southwest Airlines logo

Southwest Airlines

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1 out of 5 stars
Mar 12, 2023

Cancelled Again and for the Last Tim

The last 2 times we have flown Southwest our return flights have been cancelled, causing us to have to rebook on another airline costing us over 1k each time. This last time we ever fly with the airline, they delayed our flight 3 times before finally cancelling not allowing enough time to rebook for the same day. They rebooked us 2 days after our original flight stranding us in Orlando, luckily we have friends in the area but cannot say additional days, they cancel leaving their passenger stranded for days needing to find new accommodations. We gave them a second chance and regret it, they should be reimbursing passengers for stranding them. All other flights went out just ours was cancelled this is not acceptable, we will be spending all our rewards on other things and shutting our rewards account and credit card down this week. Will NEVER Fly then again.