Southwest Airlines
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Southwest is Back
After last year's service debacle I was hesitant to fly Southwest again, but I'm glad we did as we were pleasantly surprised by the excellent service. Their Wanna Get Away rates were the best, as always. The check-in people and crew were very friendly and our four flights were all on time. On our return, we were delayed an hour due to severe thunderstorms in our flight path. That was understandable, but we were late for our connection in Baltimore. Southwest knew of our problem and held the plane for us and our luggage. We were very happy when our luggage was there when we arrived in Hartford. But most impressive was the way both return pilots handled the planes as we passed through strong turbulence on both flights. It was rough, but the pilots came through beautifully. Overall, the experience was very good and my confidence in Southwest is back!