Southwest Airlines
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I always flew Southwest but lately Two Thumbs Down
I always fly Southwest but lately, i have to admit, I am not thrilled. One would think after the fiasco last December with cancelling a ton of fights, Southwest would up their games, not so. I always pay extra for Early Bird, but Early Bird so it seems does not really get you anything. It is a computerized random selection of how you end up in the line. That is like going to a restaurant, paying for a Steak but you may get hot dog and sausage. The sad part, Southwest at Hobby Airport and at their customer center were completely indifferent. I am not what happens to their leadership at the top, but the lack of it is filtering all the way down to their front line operation. It is not about the $50 but if i wanted to gamble, I would go to a casino, not southwest. I paid for something and I di did not get it; they refuse to refund it, even though I spoke with them before the flight.