Smallwood Home Reviews

This is my second time ordering from Smallwood Frames. My second time ordering my frames arrived damaged from shipping and right away Smallwood frames made it right. My pictures are amazing quality and add the perfect touch to my home. Will 100% order from this company again.

I have ordered from Smallwoods twice and all my products came out wonderfully made. On my second order there was a little damage on one of the canvas photos and when I contacted them via text they responded and got a replacement sent within a week! The reply and customer service was outstanding and efficient. I will continue to order my pictures from them!!!

My home wouldn't feel like home without my current 9 Smallwood family pictures throughout! They are such a wonderful company with the best deals and amazing customer service! Thank you!

I want to start by saying I have never left a review on anything I do not leave reviews because I never want to affect someone’s business even if something is amazing. I honestly just don’t have time to leave a review, but I’m shocked by the outcome of this customer service situation so I decided to leave one. As I received my pictures from small wood frame, the pictures are beautiful but… The frame that I chose was a dark brown wood. As I chose this color specifically to match the aesthetics of my home. I have purchased frames from other companies before and I am aware as they stated on their website that the color can vary and the stains can vary on different woods. I would think that just means the light versus darkness of the shade, well when I receive my frames, the wood frame color was a very reddish orange light color frame. I assumed there had been a mistake for this variance to be so different than what is shown on the website and described. I had no worry thinking this company would absolutely resolve the problem since it was a very obvious color problem. The pictures I sent them showed the frames were basically the same color as the cardboard that they come in, which is a light brown, but more the orange tint. I was very shocked that they basically told me too bad. There’s nothing that we can do. We already explained, The wood colors can vary. I’m very disappointed with the customer service. The fact that they did not offer any options to even give me a discounted rate to order more frames to put the pictures in or at least another color option like black, just anything ? not good Customer service at all. I have a 5000 square-foot home which I was very excited just to slowly start adding lots of pictures and I will not be using them again. And to know that this is something for my home that it’s important that it matches and I will not be using them and they just will go to waste because the color looks terrible as a shame.

When I first received my order, I was so upset due to the one picture being damaged. Smallwoods was very easy to communicate with & gave me options to choose from. Very quickly, I heard back & they sent me another picture at no extra charge. I LOVE my pictures from smallwoods! :) I will definitely be ordering again from them :)

Website was easy to use, shipping was quick, had a little hiccup but customer service was fast to respond & pictures came looking amazing! Thank you Anthony for the fast response & help to my question!

I love smallwoods! I’ve gotten a few prints prior to this experience. One of our pictures came damaged and they were quick to fix the problem! Very easy to fix too. Great customer service. We love our pictures so much!!

I love Smallwoods! I have ordered from there several times. We recently ordered and one of the pictures was creased in a couple of places after delivery. They sent a replacement within no time. Their customer service is fantastic!

Pictures are beautiful! One came damaged from shipping and replacement sent and recieved right away! So happy with product and customer service!

We ordered a print of our horse for a creative guest book idea for our wedding. It turned out that the frame was damaged prior to arriving and the company was prompt to replace when I let them know. The replacement arrived in less than a week and we couldn’t be happier with the order and customer service.

I thought that I had ordered a horizontal or landscape frame according to looking at the first frame on the order form. When I got the order they were all portrait frames. All of the background was cut off. On o e picture half of the people in the photo were cut off. I don't know who decided which end to cut off. I openned a complaint and was told that I made a mistake and made an offer for me to pay for replacement pictures within 48 hours. Where is the quality control on pictures where half of the pictures is obviously missing. Will not ever use or recommend this company.

I have ordered twice with Smallwoods. First order went well, but the second was horrible customer experience. They have a “buy again” button when you go into your purchase history. I didn’t remember the specs of my first order nor did it say in the details of my past purchase so when I clicked the button I figured it would pull up the previous specs. Long story short, it wasn’t. I had to TEXT… not call or speak with someone because my order has already been shipped and delivered. That process was tedious and something that could have taken maybe 5-10 min on the phone took 3 days. They were generous to offer a reorder at “50% off my first order which was not true, it was only half off for the pictures itself and couldn’t even offer free shipping even though they were running a free shipping offer that and weekend I was replacing my order again. I was very frustrated and disappointed. I will not be ordering with them again.

I just made my first order and used a 30% off code. Hours after I submitted my order I came across a 50% off code. I contacted Smallwood Home and they adjusted the price for me and sent me a refund for the difference. I thought this was very nice of them. I can’t wait to receive my order!

I ordered framed photos as a gift and the customer service of this company is second to none! One of my frames was chipped during shipping and it took 1 email and a new one was sent that day. No hassles, no argument, just I'm really sorry it was chipped, another one's on it's way. The people working at this company actually take pride in the craftsmanship, customer service and satisfaction of their customers. It's such a a refreshing experience from most of the online service I receive. I will be a repeat customer and would recommend this company to everyone!!

Working with Small Wood Home was incredibly seamless. I ordered a custom size framed print and they made everything so easy and were so quick to get it all done. I was so happy with how it turned out and the service that was given to me! Highly recommend this company

After I placed my order, I realized I picked the wrong picture for one of my frames. I sent a message asking to cancel so I could re-order with the correct photo & they were more than helpful! I got quick responses, was able to just change the photo rather than having to cancel and reorder, and got previews before it was submitted! Totally happy with my experience!

Have heard so many good reviews & finally ordered. My frames were damaged in shipping & they were prompt & fair with a resolution!

Great customer service! Great quality!

Very disappointed. This was my second order. The first order was perfect. I did this order using the exact same picture from the first order (this was a gift) and it arrived very blurry. I reached out to the Smallwood help link that was given on order email. They were kind enough (even though blamed me) to redo the print. They claimed the photo I originally sent was blurry. You can even zoom in on the order email they sent and it’s clear as day. I emailed the EXACT same picture and they said that it was clear and they would use AI to enhance it for printing. I received the updated image in a timely manner BUT it is very different from the original one that I ordered in the first order. The coloring is off and it still has a weird blur to it. Unfortunately others need to be aware of the inconsistencies in ordering. They cost way too much not to be satisfied. I will not order again nor refer anyone else to.

I’ll preference this review with, I haven’t received my order yet, but was gifted a product from here and loved it. Customer service is a BIG deal for me having grown up in the 70’s and 80’s when customer service with courtesy and respect. Nicole has provided just that with a refreshing speed in communication. My error was addressed immediately, with follow on notes to ensure my happiness. Looking forward to our framed pictures. FOLLOW UP 3/28/2025: Framed photos did not disappoint. Beautiful, matched our older frame perfectly. Will order from this company again.